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Terms of use
These terms and conditions (“Terms and Conditions”) control your use of this website ITTutor ProOnline.com (“Website”). In these Terms and Conditions, “ITTutor ProOnline” is referred to as the “Company”, “us,” or “we.”
‘You’ refers to a user or a paying customer. If you are a company or another person who gives access to company products, you agree to take responsibility in full in case of damages or indemnification that could properly lie against the customer.
The ITTutor ProOnline website (the ‘Site’), the educational services made available through the site and the content (the ‘Products’) are owned, operated and maintained, as applicable, by ITTutor ProOnline (‘we’, ‘our’, ‘us’, or the ‘Company’). The Site, Products and Content are, collectively, the ‘Company Products’.
By (a) using or accessing the Company Products, including, but not limited to downloading or accessing, (b) offering a Course through the Site or through Software; you agree to the terms and conditions set forth in these Terms of Use (the “Terms”)
By using this website or its Products and Services, You Agree and Warrant that you have read, understood, and agreed to be Bound by these terms. Company’s privacy policy can be found at Privacy Policy. If you do not accept these terms, you must not use – and are not authorized to use – all or any portion of the company’s website and its products or services (as defined below).
Please read them carefully before you use the services of this site.
Website usage guidelines
Links and Hyperlinks Terms
This website may have links to other websites. We do not undertake any control on the content of these websites; nor are we responsible for their website content. The sole purpose of the links included are to provide users information. Hence, ITTutor ProOnline will not be held responsible.
Copyright and Intellectual Property
We value and respect others intellectual property and expect our users to do the same.
The entire contents of the Site are protected by copyright and trademark laws. The owner of the copyrights and trademarks are ITTutor ProOnline.com, its affiliates, or other third party licensors. The material on the site, including text, graphics, code and/or software is copyrighted and belongs to ITTutor ProOnline, therefore you may not duplicate, modify, publish, or reproduce the content in any manner.
ITTutor ProOnline does not take any responsibility for the content on other sites (except our partners and affiliates), that you may find when searching or accessing ITTutor ProOnline products or services. The Privacy Policy and Terms of Use of the sites that you visit will administer that material.
ITTutor ProOnline has all the rights to disable or prohibit access to the users who do not respect and involve in the infringement of ITTutor ProOnline intellectual property.
You are not allowed to use any of the digital images or logos from the website. In case of copyright issues, there has to be a written consent from the trademark owner.
Claims of Intellectual Property Violations
If you believe that your work has been used without your permission in a way which prompts for copyright infringement. Please provide us with the information given below and we will act on it.
Transaction Terms
If you believe that your work has been used without your permission in a way which prompts for copyright infringement. Please provide us with the information given below and we will act on it.
WE MAKE NO WARRANTIES OF ANY KIND, EXPRESSED OR IMPLIED, WITH RESPECT TO ANY PRODUCTS OR SERVICES SOLD ON OR THROUGH ITNUGGETSONLINE.
No additional or different terms contained in any purchase order, document, transmission or other communication shall be binding upon ITTutor ProOnline unless agreed to by ITTutor ProOnline in writing.
ITTutor ProOnline reserves the right to modify, change without prior notice and in its sole discretion, to limit the order quantity on any item and to refuse service to anyone.
Subscription Services
You will be allowed to subscribe to a particular course or collection of courses (“Subscription Services”) and will be charged automatically, depending on payment frequency chosen by you, such as monthly/quarterly/yearly, as may be applicable.
You will be permitted to freeze or schedule the freeze of the Subscription Services at anytime and ITTutor ProOnline shall not charge you for any such opted Subscription Services according to the payment cycle. Further, the Subscription Services, access will be revoked if the user opts to freeze the subscription. You will have the option to re-subscribe to the particular Subscription Services again and the payment cycle will start accordingly.
Please note that Subscription Services discounts and any Subscription Services are only a limited time special subscription promotions in effect apply only to eligible items displaying the offer message on the Subscription Services item information pages, and then only if you select the Subscription Services. Subscription Services are will last only till a particular period of time, as may be specified on the relevant page. Special limited time subscription promotions only apply during their effective dates.
ITTutor ProOnline retains the rights to modify the Subscription Service from time to time, including by adding or deleting features and functions, in an effort to improve your experience. But we will not make changes to the Subscription Service that materially reduces the functionality of the Subscription Service provided to you during the Subscription Term. We might provide some or all elements of the Subscription Service through third party service providers.
If you register for a free trial of the Subscription Service, we will make the Subscription Service available to you on a trial basis, free of charge until the earlier of (a) the end of the free trial period or (b) the start date of your subscription. If we include additional terms and conditions on the trial registration web page, those will apply as well. During the free trial period, (i) the Subscription Service is provided “as is” and without warranty of any kind, (ii) we may suspend, limit, or terminate the Subscription Service for any reason at any time without notice, and (iii) we will not be liable to you for damages of any kind related to your use of the Subscription Service. Unless you subscribe to the Subscription Service before the end of the free trial, all of your data on the Subscription Service will be permanently deleted at the end of the trial, and we will not recover it. ITTutor ProOnline shall not refund or in any ways discount, set off any amount once the trial period has ended. In case where You wish discontinue to paid Services, please login to your account. Go to Profile>Manage Subscription, click on Subscription and Freeze the subscription to stop any further payments being made.
Valid credit cards are the only payment method accepted for Subscription Services purchases. The customer shall at all time use a credit card for the use of Subscription Services and upon the completion of the free trial period, you will be charged automatically without the requirement of any further approval or consent, such a period of the trial period shall be mentioned on the at the time of registration to the Subscription Services, ITTutor ProOnline absolves any liability with regard to information of period of the free trial period.It is clarified that, once the Subscription Services are accepted the participants authorize ITTutor ProOnline and any of its affiliates to debit the accounts at regular intervals as may be notified to the participants
Further, you will have the option of cancelling the Subscription Services during the free trial period, without incurring any charges for the same. To initiate the free trial, ITTutor ProOnline shall charge you a token amount to ensure the validity of Credit Card. The token amount will be refunded automatically within 5 days. Further You may cancel your account with ITTutor ProOnline by reaching out to Help and Support Team
Your Subscription Services will remain in effect until it is cancelled. If you cancel your Subscription Services and then reactivate it, the discount applied to any Subscription Services item may not be the same discount in effect at the time of cancellation. If you reactivate a Subscription Services, it will be created with the same products with which you previously subscribed. If the Subscription Services discount percentage for such Subscription Services item changes, the new discount will be applied to your products of that item.
All fees are exclusive of taxes, which we will charge as applicable. You agree to pay any taxes applicable to your use of the Subscription Service. All fees are exclusive of any VAT, Service tax, GST or any other applicable law and tax deductions. If you are required to deduct or withhold any tax, you must pay the amount deducted or withheld as required by law and pay us an additional amount so that we receive payment in full as if there were no deduction or withholding.
LIMIT OF LIABILITY
You expressly understand and agree that the Company shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including, damages for loss of profits, goodwill, use, data or other intangible losses (even if the Company has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the service; (ii) the cost of procurement of substitute goods and services resulting from any goods, or services purchases or obtained or messages received or transactions entered into through or from the Website or otherwise; (iii) unauthorized access to or alteration of your transmissions or data or confidential information; (iv) statements or conduct of any third party on the Products; (v) or (v) any other matter relating to the Products.
INDEMNITY
You agree to indemnify and hold the Company and our subsidiaries, affiliates, officers, directors, agents, and employees, harmless from any claim or demand (including legal expenses and the expenses of other professionals) made by a third party due to or arising out of your breach of this Terms of Use or the documents it incorporates by reference, or your violation of any law or the rights of a third party.
Pricing Disclaimer
All prices, products, and offers of ITTutor ProOnline website are subject to change without notice.
While we make sure to provide most accurate and up-to-date information, in some cases one or more items on our website may be priced incorrectly. This might happen due to human errors, digital images, technical errors, or a mismatch in pricing information received from our suppliers.
ITTutor ProOnline reserves the right to change prices for all our products, offers, or deals. These changes are done due to market conditions, course termination, providers, price changes, errors in advertisements, and other mitigating circumstances. However, the price you paid at the time of purchase still holds for you.
Proprietary Use of ITTutor ProOnline Study Material
ITTutor ProOnline reserves the right to change prices for all our products, offers, or deals. These changes are done due to market conditions, course termination, providers, price changes, errors in advertisements and other extenuating circumstances. However, the price you paid at the time of purchase still holds for you.
Privacy Policy
ITTutor ProOnline (“ITTutor ProOnline,” “we,” or “us”) is committed to protecting your privacy, we take data protection and privacy very seriously. This Privacy Policy (“Policy”) describes how ITTutor ProOnline collects, uses, shares and secures the personal information you provide when you visit the Websites and Mobile Apps owned and operated by ITTutor ProOnline (listed below), and when you use our Service(s). It also describes your choices regarding use, access and correction of your personal information. The use of information collected through our Service(s) shall be limited to the purpose of providing the service for which you have engaged ITTutor ProOnline. The capitalized terms used in this Policy but not defined herein shall have the same meaning as defined in our Terms of Service at (“Terms”).
ITTutor ProOnline Website and Mobile Apps
Please read this Privacy Policy carefully, as it governs how you use ITTutor ProOnline or its affiliate products. If you do not agree to this Privacy Policy, please do not use ITTutor ProOnline.
Notice to End Users
In some cases an administrator may create an account in ITTutor ProOnline on the behalf of a “End-User” and may provide his/her information, including Personal Information. In such cases the administrator who may be your Employer or a ITTutor ProOnline Authorised Training partner (ATP) is our “Customer.” We collect Information under the direction of our customers and have no direct relationship with the End-User whose personal data we process.
A End-user’s use of the ITTutor ProOnline platform may be subject to the Customer’s policies, if any.
Our Customer must have the authority to act on behalf of the End-User and to consent to the collection and use of their Personal Information as described in this Privacy Policy.
If you are an End-user using our platform, please direct your privacy inquiries to your administrator. ITTutor ProOnline is not responsible for the privacy or security practices of our customers, which may differ from those set forth in this privacy statement.
ITTutor ProOnline does not send personalized advertisement or Marketing communication to end users.
International Transfer
Personal data collected by ITTutor ProOnline may be stored and processed in your region, and in any other country where ITTutor ProOnline or its affiliates, data sub-processors operate facilities. To facilitate ITTutor ProOnline global operations, we may transfer and access such information from around the world, including from other countries in which the Company has operations. This Privacy Statement shall apply even if ITTutor ProOnline transfers Data to other countries.
Currently, ITTutor ProOnline and its data sub processors have data centers in United States, India and Japan.
The data we hold may also be processed by employees operating in countries listed above, Such staff may be engaged in, among other things, product development and customer and technical support. The data protection and other laws of these countries might not be as comprehensive as those in your country. By submitting your data and/or using Our Services, You consent to the transfer, storing, and processing of Your data in these countries.
Note to our customers in Europe: We transfer personal data from the European Economic Area and Switzerland to other countries, some of which have not been determined by the European Commission to have an adequate level of data protection. When we do, we use contracts, to help ensure your rights and protections travel with your data. By submitting your data and/or using Our Services, You consent to the transfer, storing, and processing of your data in these countries.
Use of your Personal Information and Other Data
ITTutor ProOnline uses this Privacy Policy to govern the use of personal information you provide to us. We use your personal information solely to provide our services to you. We also use your Personal Identifiable Information (PII) together with other Personally Non-Identifiable Information (non – PII) to help us better understand our users and to improve the content and functionality of our site.
Personal Identifiable Information
We may collect the following personal information from you in the following situations
Note : All payment transactions are processed through secure payment gateway providers. We do not store any card information (other than the last 4 digits of your card) in our servers.
Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-Personal Identifiable Data:
We capture some Non Identifiable data in our logs. The data in the logs includes
Use
We may use the personal information collected from within the Websites or when you use the Service(s) to:
ITTutor ProOnline (“ITTutor ProOnline,” “we,” or “us”) is committed to protecting your privacy, we take data protection and privacy very seriously. This Privacy Policy (“Policy”) describes how ITTutor ProOnline collects, uses, shares and secures the personal information you provide when you visit the Websites and Mobile Apps owned and operated by ITTutor ProOnline (listed below), and when you use our Service(s). It also describes your choices regarding use, access and correction of your personal information. The use of information collected through our Service(s) shall be limited to the purpose of providing the service for which you have engaged ITTutor ProOnline. The capitalized terms used in this Policy but not defined herein shall have the same meaning as defined in our Terms of Service at (“Terms”).
ITTutor ProOnline Website and Mobile Apps
Website: ITTutor ProOnline.com
Please read this Privacy Policy carefully, as it governs how you use ITTutor ProOnline or its affiliate products. If you do not agree to this Privacy Policy, please do not use ITTutor ProOnline.
Notice to End Users
In some cases an administrator may create an account in ITTutor ProOnline on the behalf of a “End-User” and may provide his/her information, including Personal Information. In such cases the administrator who may be your Employer or a ITTutor ProOnline Authorised Training partner (ATP) is our “Customer.” We collect Information under the direction of our customers and have no direct relationship with the End-User whose personal data we process.
A End-user’s use of the ITTutor ProOnline platform may be subject to the Customer’s policies, if any.
Our Customer must have the authority to act on behalf of the End-User and to consent to the collection and use of their Personal Information as described in this Privacy Policy.
If you are an End-user using our platform, please direct your privacy inquiries to your administrator. ITTutor ProOnline is not responsible for the privacy or security practices of our customers, which may differ from those set forth in this privacy statement.
ITTutor ProOnline does not send personalized advertisement or Marketing communication to end users.
International Transfer
Personal data collected by ITTutor ProOnline may be stored and processed in your region, and in any other country where ITTutor ProOnline or its affiliates, data sub-processors operate facilities. To facilitate ITTutor ProOnline global operations, we may transfer and access such information from around the world, including from other countries in which the Company has operations. This Privacy Statement shall apply even if ITTutor ProOnline transfers Data to other countries.
Currently, ITTutor ProOnline and its data sub processors have data centers in United States, India and Japan.
The data we hold may also be processed by employees operating in countries listed above, Such staff may be engaged in, among other things, product development and customer and technical support. The data protection and other laws of these countries might not be as comprehensive as those in your country. By submitting your data and/or using Our Services, You consent to the transfer, storing, and processing of Your data in these countries.
Note to our customers in Europe: We transfer personal data from the European Economic Area and Switzerland to other countries, some of which have not been determined by the European Commission to have an adequate level of data protection. When we do, we use contracts, to help ensure your rights and protections travel with your data. By submitting your data and/or using Our Services, You consent to the transfer, storing, and processing of your data in these countries.
Use of your Personal Information and Other Data
ITTutor ProOnline uses this Privacy Policy to govern the use of personal information you provide to us. We use your personal information solely to provide our services to you. We also use your Personal Identifiable Information (PII) together with other Personally Non-Identifiable Information (non – PII) to help us better understand our users and to improve the content and functionality of our site.
Personal Identifiable Information
We may collect the following personal information from you in the following situations
When you visit our website or mobile apps and voluntarily provide the following information via one of our contact forms, via a chat or phone session, or as part of a purchase of one of our courses or register on our site:
Contact Information,such as name, email address, mailing address, phone number, IP
Information about your business, such as company name, company size, business type
Billing Information, such as credit card number and billing address;
Note : All payment transactions are processed through secure payment gateway providers. We do not store any card information (other than the last 4 digits of your card) in our servers.
When you use our Learning Management System (*.lms.ITTutor ProOnline.com), mobile applications, our support system or respond to our surveys:
Contact Information, such as name, email address, mailing address, IP address, geographic location, or phone number;
Unique Identifiers, such as username,or password;
Name and e-mail address when you provide feedback from the Service(s)
When you use our community website or blogs
Please refer to our section on Public Forums
Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-Personal Identifiable Data:
We capture some Non Identifiable data in our logs. The data in the logs includes
Device type
browser type
language preference,
time zone,
screen size
referring / exit pages
Use
We may use the personal information collected from within the Websites or when you use the Service(s) to:
Provide you with the Service(s).
Send you communication from the Service(s)
Assess the needs of your business to determine or suggest suitable products.
Send you requested product or service information.
Respond to customer service requests.
Administer your account.
Send you promotional and marketing communications.
Personalised Advertisement
Facilitate your transactions with other users when you use our Service(s).
Perform statistical analyses of user behaviour and characteristics at an aggregate level in order to measure interest in and use of the various areas of the site.
When you provide us with personal information about your contacts we will only use this information for the specific reason for which it is provided.
Share
If your subscription was provided by your employer or a ITTutor ProOnline Authorised training partner, we will share information, including personal information with them.
We may transfer personal information to our Group Companies and sub-contractors that help us provide our Service(s). Transfers to subsequent third parties are covered by the service agreements with our data-processors. We reserve the right to disclose your personal data as required by applicable law, in response to lawful requests by public authorities, including meeting national security or law enforcement requirements and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or other legal process served on us.
In the event ITTutor ProOnline goes through a business transition, such as a merger or acquisition by another company, or sale of all or a portion of its assets, your user account and personal data will likely be among the assets transferred. You will be notified via email and via a prominent notice on our Websites of any such change in ownership or control. We may also disclose your personal information to any other third party with your prior consent.
Data from Third Parties
We also obtain data from third parties. We protect data obtained from third parties according to the practices described in this statement, plus any additional restrictions imposed by the source of the data. These third-party sources vary over time, but have included:
Data brokers from which we purchase demographic data to supplement the data we collect.
Social networks when you grant permission to access your data on one or more networks.
Existing or past learners who participate in our referral program
Service providers that help us determine a location based on your IP address in order to customize certain products to your location.
Partners with which we offer co-branded services or engage in joint marketing activities, and
Publicly-available sources such as open government databases or other data in the public domain.
We may receive Personal Information about you from other sources like postal mail, telephone or fax. We may add this information to the information we have already collected from you via the Site in order to improve the products and services we provide.
Correction, Removal or Export of Personal Information
ITTutor ProOnline acknowledges that you have the right to access, edit and delete your personal information at any time. Upon request, we will provide you with reasonable access to the personal information we collect about you. You will have the opportunity to correct, update, modify or delete this information as follows:
If you have independently signed up with ITTutor ProOnline.
You may access, update or export your Personal Information included in your online ITTutor ProOnline account at any time by logging into your account and going to your profile or by reaching out to us
If you are using an enterprise-provided account (ITTutor ProOnline Authorised Training Partner or your Employer)
Please review the section Notice to End Users
Exceptions in Deletion: If you request access to your personal information and discover that that information is wrong, we strive to give you ways to update it quickly or to delete it – unless we have to keep that information for legitimate business or legal purposes. We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of this, after you delete information from our services, we may not immediately delete residual copies from our active servers or backup systems
Exception in Data Portability: There may be limits to the amount of information we can practically provide. For example, we may limit an individual’s access to persona information where the burden or expense of providing access would be disproportionate to the risks to the individual’s privacy or where doing so would violate others’ rights.
Exception in Data Correction: Even after updates to your Personal Information, we may maintain and store older versions of such information within our databases, access logs and other records in order to comply with other routine data audits.
Cookies and Other Tracking Technologies
ITTutor ProOnline and our third-party partners, such as our advertising and analytics partners, (listed here) use cookies and other tracking technologies (e.g., web beacons, device identifiers and pixels) to provide functionality and to recognize you across different Services and devices.
The types of cookies used by ITTutor ProOnline includes
Essential Cookies: These cookies are essential for the basic functionalities offered by the Site and Service(s). These class of cookies helps in keeping a user logged in to the Service(s) and remember relevant information when they return to the Service(s).
Insight Cookies: These are used for tracking the user activities within the Service(s), which in turn helps us in improving your user experience.
Marketing Cookies: These are used for providing you with customized and interest-based ads based on your browsing behavior and other similar activities on our Websites.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, some of the features that make your site experience more efficient may not function properly.
Advertisement
We partner with third parties to manage our advertising on other sites. Our third party partners may use technologies such as cookies to gather information about your activities on our Website and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union, click here). Please note this does not opt you out of being served ads. You will continue to receive generic ads.
Analytics & Web-beacons
ITTutor ProOnline uses third party software for analytics. All metrics information collected from your usage of the Service(s) shall be transmitted to our analytics provider. This information is then used to evaluate how users use our platform, and to compile statistical reports on user activity for us. We further use the same statistical analytics tool to track or to collect your Personally Identifiable Information (PII). We will use this information in order to maintain, enhance, or add to the functionality of the Service(s) and to personalize the experience for you. Aggregated information and analysis may be made public where desired by ITTutor ProOnline.
We and our third party advertising partners use technologies such as web beacons in analyzing trends, administering the website, tracking users’ movements around the site, and gathering demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis.
Do Not Track.
Currently, various browsers — including Internet Explorer, Firefox, and Safari — offer a “do not track” or “DNT” option that relies on a technology known as a DNT header, which sends a signal to Web sites’ visited by the user about the user’s browser DNT preference setting. ITTutor ProOnline does not currently commit to responding to browsers’ DNT signals with respect to the Company’s Web sites, in part, because no common industry standard for DNT has been adopted by industry groups, technology companies or regulators, including no consistent standard of interpreting user intent. ITTutor ProOnline takes privacy and meaningful choice seriously and will make efforts to continue to monitor developments around DNT browser technology and the implementation of a standard.
Links to Third Party Sites
Our Websites contain links to other websites that are not owned or controlled by ITTutor ProOnline. Please be aware that we are not responsible for the privacy practices of such other websites or third parties. We encourage you to be aware when you leave our Websites and to read the privacy policies of each and every website that collects personal information.
Public Forums
Our Websites offer publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, reach out to us. In some cases, we may not be able to remove your personal information, in which case we will let you know that we are unable to do so and why.
ITTutor ProOnline may provide bulletin boards, blogs, or community threads on the Company’s Web sites. Any personal information you choose to submit in such a forum may be read, collected, or used by others who visit these forums, and may be used to send you unsolicited messages. ITTutor ProOnline is not responsible for the personal information you choose to submit in these forums.
Remember that when you share information publicly, it may be indexable by search engines.
Single Sign-On & Other social Media Features
Our Websites include social media features, such as the Facebook “Like” button, the “Share This” button or interactive mini-programs. Where we have your consent, these features may collect your IP address, which page you are visiting on our Websites, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Websites. Your interactions with these features are governed by the privacy policy of the company providing them.
You can log in to our Websites using sign-in services by LinkedIn. The services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address.
Communications from the Websites
We may use your email address to send our newsletters and/or marketing communications. If you no longer wish to receive these communications, you can opt out by following the instructions contained in the emails you receive or by contacting us at unsubscribe@ITTutor ProOnline.com
We will send you announcements related to the Service(s) on occasions when it is necessary to do so. For instance, if our Services) is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of communications which are not promotional in nature. If you do not wish to receive them, you may delete your Account.
Information Security
Our Websites and Service(s) have industry standard security measures in place to protect against the loss, misuse, and alteration of the information under our control. When you provide us with sensitive information (such as credit card information or login credentials), we will encrypt that information via Secure Socket Layer (SSL).
Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Websites or via the Service(s) and any transmission is at your own risk. Once we receive your personal information, we will use strict procedures and security features to try to prevent unauthorised access.
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
All payment transactions are processed through secure gateway providers and are not stored or processed on our servers
Testimonials
We post customer testimonials/comments/reviews on our Websites which may contain personal information. Prior to posting the testimonial, we obtain the customer’s consent to post their name along with their testimonial. If you want your testimonial removed, please reach out to us
For TOGAF 9.1 course:
We agree to keep confidential any and all information that comes into its possession regarding the Program’s examinations. If ITTutor ProOnline is found to have disclosed the content of any of the Open Group’s examination scenarios, questions, or answers to any third party other than in the normal course of ITTutor ProOnline attendees sitting the examinations, the Agreement and all Schedules attached to it will be immediately terminated and the Open Group shall remove all of the ITTutor ProOnline’s ATCs and Affiliates from the Accreditation Register.
Children’s Personal Information
ITTutor ProOnline does not knowingly collect any personal information from children under the age of 16. If you are under the age of 16, please do not submit any personal information through our Websites or Service(s). We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this Policy by instructing their children never to provide personal information through our Service(s) or Websites without their permission. If you have reason to believe that a child under the age of 16 has provided personal information to us through our Websites or Service(s), please contact us and we will endeavor to delete that information and terminate the child’s account from our databases.
Amendments
ITTutor ProOnline has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site, revise the updated date at the bottom of this page and send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications. Your continued use of this Websites or the Service(s) following the posting of any amendment, modification, or change to this Policy shall constitute your acceptance of the amendments to this Policy. You can choose to discontinue use of the Websites or Service(s), if you do not accept the terms of this Policy, or any modified version of this Policy.
Contacting ITTutor ProOnline
If you have any questions about this privacy policy or your dealings with the ITTutor ProOnline,you can reach out to us using the ITTutor ProOnline Help and Support page.
You can also reach out to us through Email at dataprivacy@ITTutor ProOnline.net or postal mail at :
United States of America
90 Madison St
Suite 209,
Massachussets, MA 01860
United States
India Office
IGITG Pvt. Ltd.
SR Nagar
Hydeabad, Telanga
India
At IT Tutor PRO, we strive to deliver high-quality IT training and a seamless learning experience. Your satisfaction is important to us. Please read our return and refund policy carefully before enrolling in any of our courses or services.
Due to the nature of digital content, we offer refunds under the following conditions:
If you’re subscribed to a monthly or annual learning plan:
To initiate a refund request, please contact us at:
📧 support@ittutorpro.com
📞 781-206-8999
Include the following details:
Our team will review your request and respond within 3–5 business days.
We reserve the right to decline refund requests in cases of:
Our Commitment
We value your trust and are committed to providing excellent learning experience. If you’re unsatisfied, we’re happy to work with you to find a resolution.
Rescheduling Policy
Whereas, if for some unforeseen reasons, a delegate wishes to reschedule his/her registration to a future date, a rescheduling fee is charged as mentioned below:
Free Demo Trial
Free Trial details:
Payment Providers
This Merchant Services Agreement (“Agreement”) is issued by IT Tutor PRO, Inc. (“IT Tutor PRO”, “we”, “our”, or “us”) to clearly define and protect the interests of our valued customers (“Merchant”) while using third-party payment providers. This Agreement outlines the relationship between IT Tutor PRO and the following designated payment processors:
PayPal Pte. Ltd., 5 Temasek Boulevard, #09-01/02/03 Suntec Tower 5, Singapore 038985
Stripe, Inc., 354 Oyster Point Blvd, South San Francisco, CA 94080, USA
Affirm, Inc., 650 California St, San Francisco, CA 94108, USA
(Individually referred to as a “Provider” and collectively, “Providers”).
By using IT Tutor PRO’s platform and its integrated payment options, you agree to the terms and conditions outlined in this Agreement, which has been established to ensure transparency, data protection, and a secure customer experience.
1. Introduction
1.1 This Agreement governs your use of IT Tutor PRO’s platform integrated with Services provided by the Providers to accept payments securely and efficiently. Your use of the Services indicates agreement to comply with all responsibilities outlined herein, ensuring protection for both parties.
1.2 The Providers operate under their own commercial policies. Their roles are limited to processing transactions, and IT Tutor PRO assumes a central role in overseeing customer satisfaction, data privacy, and transactional transparency.
1.3 Overview of Services:
PayPal: Wallet-based, credit/debit card transactions through Payflow Link and Pro.
Stripe: Developer-friendly APIs for online and in-person transactions, payouts, and recurring billing.
Affirm: Buy-now-pay-later (BNPL) options for eligible customers with installment-based repayment.
2. Definitions
“Financial Institution” means any bank associated with Providers or IT Tutor PRO for clearing payments.
“Financial Processor” includes authorized back-end processors supporting each Provider.
“Services” refers to the complete payment transaction process as facilitated through PayPal, Stripe, or Affirm on IT Tutor PRO’s platform.
“Software” includes APIs, SDKs, or third-party tools made available by the Providers and deployed via IT Tutor PRO.
“Transaction” includes any authorized payment, chargeback, refund, or payout.
3. Merchant Obligations
You, as a customer of IT Tutor PRO, agree to:
Maintain accurate business and banking information for transaction settlement.
Use strong credentials and safeguard account access.
Ensure lawful and compliant use of all integrated Services.
Respond promptly to transaction or dispute notifications.
Adhere to IT Tutor PRO’s policies regarding platform integrity and fraud prevention.
4. Responsibilities of Payment Providers
Each Provider shall:
Maintain secure PCI-compliant infrastructure.
Provide reporting tools and dashboards as applicable.
Ensure compliance with regulatory requirements.
IT Tutor PRO shall actively monitor provider performance and coordinate with Providers on your behalf to resolve any disputes, errors, or concerns that may affect your experience or trust in our Services.
5. Data Privacy & Security Commitment
IT Tutor PRO enforces strict data protection standards in compliance with GDPR, CCPA, and other global privacy laws.
5.1 Providers maintain their individual privacy policies, but all customer data remains safeguarded by IT Tutor PRO’s internal controls.
5.2 We ensure that Providers process only what is necessary to complete transactions and protect your data from misuse.
5.3 You can request access, correction, or deletion of your stored payment data at any time via our support team.
6. Fees and Payments
6.1 Service fees are disclosed during checkout or at registration. These are determined by the Providers and passed through by IT Tutor PRO with no hidden charges.
6.2 All applicable fees are non-refundable unless otherwise stated.
6.3 You authorize automatic deductions from the processed funds as a condition for using our Services.
7. Warranties and Service Commitments
IT Tutor PRO warrants that it will:
Monitor provider relationships for service reliability.
Provide best-effort support during disputes.
Respond within reasonable timeframes to issues affecting transactions.
The Providers disclaim warranties beyond those required by law; however, IT Tutor PRO serves as your advocate in addressing any breaches of duty.
8. Indemnity and Customer Protection
You agree to indemnify IT Tutor PRO from losses due to misuse of services. In return, IT Tutor PRO will advocate on your behalf with Providers should unauthorized or erroneous transactions occur.
9. Limitations of Liability
Each Provider’s liability is limited under their own terms, but IT Tutor PRO commits to reasonable restitution or dispute resolution in cases where loss occurs due to technical or contractual failure on their part.
10. Termination Rights
10.1 This Agreement remains valid until terminated by either party with 30 days written notice.
10.2 Any termination by a Provider will not limit IT Tutor PRO’s obligation to assist you in resolving transitions or refunds.
11. Confidentiality
We commit to keeping all transaction data and sensitive merchant information strictly confidential, sharing it only where legally necessary or to facilitate your requested services.
12. Legal and Compliance Framework
12.1 Governing Law:
Singapore for PayPal
California, USA for Stripe and Affirm
Massachusetts, USA for IT Tutor PRO’s internal policy and customer support operations
12.2 IT Tutor PRO acts as the coordinating party for all compliance questions and customer concerns.
12.3 All notices must be directed to IT Tutor PRO at its registered office and may also be emailed to support@ittutorpro.com.
Schedules
Schedule A: PayPal Terms
Schedule B: Stripe Terms of Service
Schedule C: Affirm Merchant Agreement
Schedule D: IT Tutor PRO Data Security Standards and Privacy Policy
Each schedule is hereby incorporated by reference and considered binding to the extent they do not conflict with this Agreement. In the event of conflict, IT Tutor PRO shall prioritize customer rights and protections wherever legally possible.
Service Level Agreement (SLA)
Between IT Tutor PRO, Inc. and Authorized Resellers
Effective Date: 07/01/2024
Version: 1.1
Applies To: IT Tutor PRO, Inc. (hereafter “Company”) and all approved and contracted Resellers (hereafter “Reseller”)
This Service Level Agreement (SLA) is a legally binding document between IT Tutor PRO, Inc., a United States corporation headquartered in Beverly, Massachusetts, and its authorized Resellers. It defines expectations, roles, and quality benchmarks for delivery of IT Tutor PRO services globally.
IT Tutor PRO retains full and exclusive ownership of all intellectual property, platform infrastructure, training content, certification materials, brand assets, and support frameworks. All Resellers operate strictly under license and are bound by the terms outlined herein.
This SLA governs:
To ensure the quality, security, and global reputation of IT Tutor PRO services, the Company reserves the following rights:
Component | IT Tutor PRO Obligations | Reseller Obligations |
Platform & LMS | Ensure 99.5% uptime and seamless learning access | Onboard students, provide orientation, report issues |
Support & Ticketing | Respond to student/reseller tickets in 24 business hrs | Offer first-level support and escalate as needed |
Labs & Materials | Provide access to certified hands-on labs | Ensure students follow lab guidelines and usage terms |
Course Certification | Grant digital certifications upon course completion | Ensure student compliance with course requirements |
Payment Gateways | Manage transactions securely via Stripe, PayPal, Affirm | Collect only via approved channels; no third-party tools |
Compliance & Branding | Provide updated resources quarterly | Use only approved content, images, and communication |
Level | Department | Contact Email | Timeframe |
Level 1 | Reseller Success Team | 1 Business Day | |
Level 2 | Operations & Compliance | 2 Business Days | |
Level 3 | Executive Management | 3–5 Business Days |
This SLA is subject to modification with a minimum of 15 days’ notice. IT Tutor PRO may update terms to ensure compliance with evolving legal, operational, or security frameworks. Continued participation by the Reseller implies agreement with the revised terms.
By entering into a Reseller Agreement with IT Tutor PRO, all parties affirm their understanding and acceptance of the conditions outlined in this SLA. Failure to adhere to these conditions may result in immediate termination, financial penalties, and legal action.
Service Level Agreement (SLA)
Between IT Tutor PRO, Inc. and Authorized Resellers
Effective Date: 07/01/2024
Version: 1.1
Applies To: IT Tutor PRO, Inc. (hereafter “Company”) and all approved and contracted Resellers (hereafter “Reseller”)
This Service Level Agreement (SLA) is a legally binding document between IT Tutor PRO, Inc., a United States corporation headquartered in Beverly, Massachusetts, and its authorized Resellers. It defines expectations, roles, and quality benchmarks for delivery of IT Tutor PRO services globally.
IT Tutor PRO retains full and exclusive ownership of all intellectual property, platform infrastructure, training content, certification materials, brand assets, and support frameworks. All Resellers operate strictly under license and are bound by the terms outlined herein.
This SLA governs:
To ensure the quality, security, and global reputation of IT Tutor PRO services, the Company reserves the following rights:
Component | IT Tutor PRO Obligations | Reseller Obligations |
Platform & LMS | Ensure 99.5% uptime and seamless learning access | Onboard students, provide orientation, report issues |
Support & Ticketing | Respond to student/reseller tickets in 24 business hrs | Offer first-level support and escalate as needed |
Labs & Materials | Provide access to certified hands-on labs | Ensure students follow lab guidelines and usage terms |
Course Certification | Grant digital certifications upon course completion | Ensure student compliance with course requirements |
Payment Gateways | Manage transactions securely via Stripe, PayPal, Affirm | Collect only via approved channels; no third-party tools |
Compliance & Branding | Provide updated resources quarterly | Use only approved content, images, and communication |
Level | Department | Contact Email | Timeframe |
Level 1 | Reseller Success Team | partnersupport@ittutorpro.com | 1 Business Day |
Level 2 | Operations & Compliance | ops@ittutorpro.com | 2 Business Days |
Level 3 | Executive Management | sales@ittutorpro.com | 3–5 Business Days |
This SLA is subject to modification with a minimum of 15 days’ notice. IT Tutor PRO may update terms to ensure compliance with evolving legal, operational, or security frameworks. Continued participation by the Reseller implies agreement with the revised terms.
By entering into a Reseller Agreement with IT Tutor PRO, all parties affirm their understanding and acceptance of the conditions outlined in this SLA. Failure to adhere to these conditions may result in immediate termination, financial penalties, and legal action.
