IT Tutor PRO – Appeals Policy
- Purpose
The Appeals Policy of IT Tutor PRO provides a clear and transparent process for learners and associated stakeholders to challenge decisions related to monitoring outcomes. This includes, but is not limited to, decisions on reasonable adjustments or special considerations, assessment results, and outcomes of malpractice or maladministration investigations.
- Scope
This policy applies to all learners, instructors, and relevant stakeholders involved in the educational process at IT Tutor PRO. It covers all decisions made during or following any monitoring process that may impact the learner’s progress or outcomes.
- Grounds for Appeal
An appeal can be lodged if there are grounds to believe that:
– The decision was not conducted in accordance with the relevant policies and procedures.
– There was an error in the process that may have affected the outcome.
– New evidence has come to light which was not available during the original decision-making process.
– The decision was unreasonable or disproportionate based on the evidence provided.
- Appeals Process
The following steps outline the procedure for lodging an appeal:
4.1 Informal Resolution
– Before submitting a formal appeal, learners are encouraged to seek an informal resolution by discussing the issue with the relevant tutor or administrator.
– If the issue cannot be resolved informally, the learner can proceed to the formal appeals process.
4.2 Formal Appeal Submission
– A formal appeal must be submitted in writing within 14 days of receiving the original decision.
– The appeal must include:
– The learner’s name and contact details.
– Details of the decision being appealed.
– The grounds for appeal as per section 3.
– Any supporting evidence or documentation.
– Appeals should be submitted to [email/contact details of the Appeals Officer].
4.3 Acknowledgment and Review
– Upon receiving the appeal, IT Tutor PRO will acknowledge receipt within 5 working days.
– The appeal will be reviewed by an independent Appeals Panel, comprising senior staff members not involved in the original decision.
– The review will consider all relevant information, including the original decision, grounds for appeal, and any new evidence presented.
4.4 Outcome of Appeal
– The Appeals Panel will reach a decision within 21 days of the appeal being lodged.
– The learner will be informed in writing of the outcome, including the reasons for the decision.
– Possible outcomes include:
– The original decision is upheld.
– The original decision is overturned or amended.
– Further investigation or actions are required.
4.5 Further Appeals
– If the learner is dissatisfied with the outcome of the appeal, they may request a further review by the Managing Director or an equivalent senior figure.
– The decision made by the Managing Director or equivalent will be final.
- Confidentiality and Impartiality
All appeals will be treated confidentially and impartially. The identity of the appellant and the details of the appeal will only be disclosed to those directly involved in the appeals process.
- Record Keeping
Records of all appeals and their outcomes will be maintained for a minimum of five years. These records will be securely stored and may be used for quality assurance and audit purposes.
- Communication of Policy
This policy will be made available to all learners and staff and will be included in the IT Tutor PRO Handbook. Regular training will be provided to ensure all staff understand and can implement this policy effectively.
- Review of Policy
This Appeals Policy will be reviewed annually to ensure it remains effective and compliant with relevant regulations and standards. Any amendments will be communicated to all stakeholders.
This policy ensures that IT Tutor PRO upholds fairness, transparency, and accountability in all its processes.
