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Translating Voice of Customer (VoC) to Critical to Quality (CTQ) factors

Six Sigma Green Belt
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Six Sigma Green Belt

To become a Six Sigma Green Belt, you must learn that a process is a means of creating and delivering products and services needed by customers. According to Takashi Osada, Japanese author and quality pioneer, “if the process is right, the results will take care of themselves.” By Six Sigma standards, a “right process” is […]