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WORKSPACE ESSENTIAL SKILLS

EVERY TEAM NEEDS EXTRA SKILLS

With ready-made courses you can start training your teams to be high-performing today

CUSTOMER SERVICE SKILLS

  • Using the Right Language
  • Nurturing Customer Relationships
  • Practicing Positivity
  • Achieving Clarity
  • Maintaining Composure

PROJECT MANAGEMENT SKILLS

  • Project Management Methodologies1 (Winter 2020)
  • Activity & Resource Planning (Winter 2020)
  • Activity & Resource Planning (Winter 2020)
  • Organizing & Motivating a Team (Winter 2020)
  • Controlling Time Management (Winter 2020)
  • Developing a Budget (Cost Estimating) (Winter 2020)
  • Ensuring Customer Satisfaction (Winter 2020)
  • Managing Project Risk (Winter 2020)
  • Monitoring Progress (Winter 2020)
  • Managing & Producing Reports (Winter 2020)

COACHING ESSENTIALS

  • Introduction to Coaching
  • Using Coaching Models
  • Establishing a Coaching Culture
  • Building Trust & Rapport
  • Asking the Right Questions
  • The Art of Listening
  • The Power of Silence
  • The Importance of Goal Setting
  • Creating Accountability
  • Giving Effective Feedback

COMPLIANCE ESSENTIALS

  • Equality & Diversity (Winter 2020)
  • Sexual Harassment (Winter 2020)
  • Fire Safety Awareness (Winter 2020)
  • Drug & Alcohol Abuse (Winter 2020)
  • Anti-Bribery (Winter 2020)
  • Anti-Money Laundering (Winter 2020)
  • Active Shooter (Winter 2020)
  • Code of Conduct (Winter 2020)
  • Whistleblowing (Winter 2020)
  • Conflict of Interest (Winter 2020)

CUSTOMER SERVICE ESSENTIALS

  • Maintaining CS Across Channels
  • The Importance of Brand
  • Customer Relationships
  • Customer Loyalty
  • Effective Problem Solving
  • Handling Complaints Gracefully
  • Cross-selling and Up-selling
  • Managing Customers Expectations
  • Technology
  • Going beyond Customer Service

BUSINESS INNOVATION

  • The 7 Skills of Critical ThinkingCreative ThinkingCritical Observation
  • Being Adaptable
  • Driving Innovation
  • Thinking Logically
  • Problem Solving
  • Dealing with Uncertainty
  • Being Resourceful
  • The Power of Analysis

CYBERSECURITY ESSENTIAL SKILLS

  • The Power of a Strong Password
  • The Danger of Viruses & Malware
  • Looking after Your Data!
  • Keeping Your Mobile Safe
  • The Risks of Ransomware
  • Network Security & Cloud Computing
  • Phishing & Anti-Spam
  • Social Engineering
  • Internet of Things Attacks (coming soon)
  • Security & Compliance Audits
  • Identity Theft
  • GDPR (Winter 2020)
  • Data Protection (Winter 2020)
  • Data Breaches (Winter 2020)
  • PCI DSS (Payment Card Compliance) (Winter 2020)
  • Information Security (Winter 2020)

DATA ANALYSIS SKILLS

  • Data Literacy (Winter 2020)
  • The Power of Big Data (Winter 2020)
  • Visualizing Data (Winter 2020)
  • Data Ownership (Winter 2020)
  • Entrepreneurship
  • The Five P’s (Winter 2020)
  • The Entrepreneurial Mindset (Winter 2020)
  • Being Curious (Winter 2020)
  • The Power of Imagination (Winter 2020)
  • Being Self Aware (Winter 2020)
  • Building Relationships & Networking (Winter 2020)
  • The Power of Influence (Winter 2020)
  • Taking Measured Risks (Winter 2020)
  • Being Prepared to Fail (Winter 2020)
  • Turning Ideas into Actions (Winter 2020)
  • Finance Essentials
  • The Basics of Financial Management
  • The Flow of Money
  • Key Financial Statements
  • The Importance of Cash Flow
  • The Value of Budgeting

HR ESSENTIALS

  • The Importance of Training
  • Adapting to Innovation
  • Performance Management
  • Handling Disciplinaries
  • Talent Management & Development
  • Bullying & Violence
  • Employee Engagement
  • Flexible & Remote Working
  • HR for Non-HR Managers

LEADERSHIP ESSENTIALS

  • The Four Types of Leader
  • Delegation and Empowerment
  • Humility
  • Emotional & Cultural Intelligence
  • Being Authentic
  • Inspiring Others
  • Taking Accountability
  • Making Decisions
  • Being Confident
  • Being Brave

LEADERSHIP TOOLKIT

  • Managers vs. Leaders
  • Conflict Management
  • Effective Meetings
  • Motivating Others
  • Promoting Talent
  • Leading by Example
  • Facilitating Results
  • Making Deals
  • Leading Remote Teams
  • Managing Change

LEARNING ESSENTIALS

  • The Psychology of Learning
  • Learning Styles
  • The Power of Micro-Learning
  • Defining Learning Objectives
  • Learning ROI
  • Learning Culture in the Workplace
  • Learning & Employee Engagement
  • Promoting Social Learning
  • Growth Mindset
  • Removing the Barriers to Learning

MARKETING ESSENTIALS

  • Your Shop Window – Your Website
  • Do Your Research (Brand & Product)
  • Know Your Customers
  • The Power of Social Media
  • Curating the Right Content
  • The Role of Partnerships
  • Brand Ambassadors
  • The Power of Networking
  • Show Don’t Tell
  • Introduction to Marketing Automation
  • Project Management Essentials
  • Initiating a Project
  • Planning a Project
  • Executing a Project
  • Monitoring a Project
  • Closing a Project
  • Recruitment 101 Essentials
  • Interview Skills
  • First Impressions
  • Career Planning
  • Hiring Right, First Time
  • Importance of Onboarding

 

SALES ESSENTIALS

  • Sales Listening Skills
  • Creating your Pipeline
  • Managing your Pipeline
  • The Sales Pitch
  • Effective Presentations
  • Selling the Proposed Solution
  • Building Benefits
  • Keeping Prospects Engaged
  • Closing Difficult Deals
  • Importance of Sharing Sales Feedback

APPLIED SALES SKILLS

  • Researching Your Prospect
  • How to Build Rapport
  • Questioning Skills
  • Prioritizing Prospects
  • Obtaining Commitment

TEAMWORK ESSENTIALS

  • The Power of Teamworking
  • Setting Common Goals
  • Collaboration
  • Celebrating Differences & Diversity
  • Building Trust & Respect
  • Roles & Responsibilities
  • Communicating Openly
  • Encouraging Different Opinions
  • Dealing with Difficult Personalities
  • Celebrating Success
  • What is a Millennial
  • Communicating with a Millennial
  • Millennials and Technology
  • Training Millennials
  • The Leadership Role Model
  • Leading with Respect
  • Leading with Energy
  • Being Positive
  • Leading with Commitment
  • Using Humor
  • The Power of Patience
  • Recognizing & Rewarding Others
  • Leading with Empathy
  • Being Energetic
  • A Healthy Manager is a Good Manager

WELLBEING ESSENTIALS

  • Eating Healthily
  • Understanding Emotions
  • The Importance of Sleep
  • Work / Life Balance
  • The Importance of Exercise
  • Dealing with Stress
  • Wellbeing & Productivity
  • Kicking Bad Habits
  • The Dangers of Sitting Down!
  • Promoting Health & Wellbeing at Work

WORK ETHIC

  • Being Punctual (Winter 2020)
  • Meeting Deadlines (Winter 2020)
  • Multi-tasking & Being Organised (Winter 2020)
  • Self-Managing (Winter 2020)
  • Time Management (Winter 2020)
  • Working Under Pressure (Winter 2020)
  • Persistence & Resilience (Winter 2020)
  • Avoiding Distractions (Winter 2020)
  • Staying Motivated (Winter 2020)
  • The Importance of Planning (Winter 2020)

WORKPLACE ESSENTIALS

  • Slips, Trips & Falls
  • Use the Handrail
  • Cable Management
  • Reporting a Hazard
  • Manual Handling
  • Workstation Ergonomics
  • Don’t Speed on Site
  • Driving & Using Your Phone
  • Don’t Walk & Text
  • Going Remo
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