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“EVERY TEAM NEEDS EXTRA SKILLS"

Our Tutor Pro are no longer than 15’

Each course is made up of mini-lessons between 2-3 minutes each. Grouping information like this reduces cognitive load and users are more likely to complete training, enjoy it, and use it at work.

With stories that make learning stick

Would you forget how to build relationships with customers if Mr Darcy was showing you? Stories are one of the best ways to remember information. So, every course is built around a memorable context your users won’t forget.

Written & reviewed by experts

Each topic is heavily researched using the most up-to-date information from subject matter experts. Senior instructional designers review every course to ensure that the intended skills and knowledge are transferred.

PROJECT MANAGEMENT SKILLS

  • Project Management Methodologies1 (Winter 2020)
  • Project Management Methodologies 2 (Winter 2020)
  • Activity & Resource Planning (Winter 2020)
  • Organizing & Motivating a Team (Winter 2020)
  • Controlling Time Management (Winter 2020)
  • Developing a Budget (Cost Estimating) (Winter 2020)
  • Ensuring Customer Satisfaction (Winter 2020)
  • Managing Project Risk (Winter 2020)
  • Monitoring Progress (Winter 2020)
  • Managing & Producing Reports (Winter 2020)

COACHING ESSENTIALS

  • Introduction to Coaching
  • Using Coaching Models
  • Establishing a Coaching Culture
  • Building Trust & Rapport
  • Asking the Right Questions
  • The Art of Listening
  • The Power of Silence
  • The Importance of Goal Setting
  • Creating Accountability
  • Giving Effective Feedback

COMPLIANCE ESSENTIALS

  • Introduction to Coaching
  • Using Coaching Models
  • Establishing a Coaching Culture
  • Building Trust & Rapport
  • Asking the Right Questions
  • The Art of Listening
  • The Power of Silence
  • The Importance of Goal Setting
  • Creating Accountability
  • Giving Effective Feedback

CUSTOMER SERVICE ESSENTIALS

  • Maintaining CS Across Channels
  • The Importance of Brand
  • Customer Relationships
  • Customer Loyalty
  • Effective Problem Solving
  • Handling Complaints Gracefully
  • Cross-selling and Up-selling
  • Managing Customers Expectations
  • Technology
  • Going beyond Customer Service

BUSINESS INNOVATION

  • The 7 Skills of Critical Thinking Creative Thinking Critical Observation
  • Being Adaptable
  • Driving Innovation
  • Thinking Logically
  • Problem Solving
  • Dealing with Uncertainty
  • Being Resourceful
  • The Power of Analysis

CYBERSECURITY ESSENTIAL SKILLS

  • The Power of a Strong Password
  • The Danger of Viruses & Malware
  • Looking after Your Data!
  • Keeping Your Mobile Safe
  • The Risks of Ransomware
  • Network Security & Cloud Computing
  • Phishing & Anti-Spam
  • Social Engineering
  • Internet of Things Attacks (coming soon)
  • Security & Compliance Audits
  • Identity Theft
  • GDPR (Winter 2020)
  • Data Protection (Winter 2020)
  • Data Breaches (Winter 2020)
  • PCI DSS (Payment Card Compliance) (Winter 2020)
  • Information Security (Winter 2020)

DATA ANALYSIS SKILLS

  • Data Literacy (Winter 2020)
  • The Power of Big Data (Winter 2020)
  • Visualizing Data (Winter 2020)
  • Data Ownership (Winter 2020)
  • Entrepreneurship
  • The Five P’s (Winter 2020)
  • The Entrepreneurial Mindset (Winter 2020)
  • Being Curious (Winter 2020)
  • The Power of Imagination (Winter 2020)
  • Being Self Aware (Winter 2020)
  • Building Relationships & Networking (Winter 2020)
  • The Power of Influence (Winter 2020)
  • Taking Measured Risks (Winter 2020)
  • Being Prepared to Fail (Winter 2020)
  • Turning Ideas into Actions (Winter 2020)
  • Finance Essentials
  • The Basics of Financial Management
  • The Flow of Money
  • Key Financial Statements
  • The Importance of Cash Flow
  • The Value of Budgeting

HR ESSENTIALS

  • The Importance of Training
  • Adapting to Innovation
  • Performance Management
  • Handling Disciplinaries
  • Talent Management & Development
  • Bullying & Violence
  • Employee Engagement
  • Flexible & Remote Working
  • HR for Non-HR Managers

LEADERSHIP ESSENTIALS

  • The Four Types of Leader
  • Delegation and Empowerment
  • Humility
  • Emotional & Cultural Intelligence
  • Being Authentic
  • Inspiring Others
  • Taking Accountability
  • Making Decisions
  • Being Confident
  • Being Brave

LEADERSHIP TOOLKIT

  • Managers vs. Leaders
  • Conflict Management
  • Effective Meetings
  • Motivating Others
  • Promoting Talent 
  • Leading by Example
  • Facilitating Results
  • Making Deals
  • Leading Remote Teams
  • Managing Change

LEARNING ESSENTIALS

  • The Psychology of Learning
  • Learning Styles
  • The Power of Micro-Learning
  • Defining Learning Objectives
  • Learning ROI
  • Learning Culture in the Workplace
  • Learning & Employee Engagement
  • Promoting Social Learning
  • Growth Mindset
  • Removing the Barriers to Learning

MARKETING ESSENTIALS

  • Your Shop Window – Your Website
  • Do Your Research (Brand & Product)
  • Know Your Customers
  • The Power of Social Media
  • Curating the Right Content
  • The Role of Partnerships
  • Brand Ambassadors
  • The Power of Networking
  • Show Don’t Tell
  • Introduction to Marketing Automation
  • Project Management Essentials
  • Initiating a Project
  • Planning a Project
  • Executing a Project
  • Monitoring a Project
  • Closing a Project
  • Recruitment 101 Essentials
  • Interview Skills
  • First Impressions
  • Career Planning
  • Hiring Right, First Time
  • Importance of Onboarding

SALES ESSENTIALS

  • Sales Listening Skills
  • Creating your Pipeline
  • Managing your Pipeline
  • The Sales Pitch
  • Effective Presentations
  • Selling the Proposed Solution
  • Building Benefits
  • Keeping Prospects Engaged
  • Closing Difficult Deals
  • Importance of Sharing Sales Feedback

APPLIED SALES SKILLS

  • Researching Your Prospect
  • How to Build Rapport
  • Questioning Skills
  • Prioritizing Prospects
  • Obtaining Commitment

TEAMWORK ESSENTIALS

  • The Power of Teamworking
  • Setting Common Goals
  • Collaboration
  • Celebrating Differences & Diversity
  • Building Trust & Respect
  • Roles & Responsibilities
  • Communicating Openly
  • Encouraging Different Opinions
  • Dealing with Difficult Personalities
  • Celebrating Success
  • What is a Millennial
  • Communicating with a Millennial
  • Millennials and Technology
  • Training Millennials
  • The Leadership Role Model
  • Leading with Respect
  • Leading with Energy
  • Being Positive
  • Leading with Commitment
  • Using Humor
  • The Power of Patience
  • Recognizing & Rewarding Others
  • Leading with Empathy
  • Being Energetic
  • A Healthy Manager is a Good Manager

WELLBEING ESSENTIALS

  • Eating Healthily
  • Understanding Emotions
  • The Importance of Sleep
  • Work / Life Balance
  • The Importance of Exercise
  • Dealing with Stress
  • Wellbeing & Productivity
  • Kicking Bad Habits
  • The Dangers of Sitting Down!
  • Promoting Health & Wellbeing at Work

WORK ETHIC

  • Being Punctual (Winter 2020)
  • Meeting Deadlines (Winter 2020)
  • Multi-tasking & Being Organised (Winter 2020)
  • Self-Managing (Winter 2020)
  • Time Management (Winter 2020)
  • Working Under Pressure (Winter 2020)
  • Persistence & Resilience (Winter 2020)
  • Avoiding Distractions (Winter 2020)
  • Staying Motivated (Winter 2020)
  • The Importance of Planning (Winter 2020)

WORKPLACE ESSENTIALS

  • Slips, Trips & Falls
  • Use the Handrail
  • Cable Management
  • Reporting a Hazard
  • Manual Handling
  • Workstation Ergonomics
  • Don’t Speed on Site
  • Driving & Using Your Phone
  • Don’t Walk & Text
  • Going Remo

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