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Microsoft 70-685 Pro: Windows 7, Enterprise Desktop Support Technician

Course Description

14.20 Hours

96 Videos

This course covers the following topics in order to prepare students for the Microsoft 70-685 Pro: Windows 7, Enterprise Desktop Support Technician exam: Identifying cause of and resolving desktop application issues, identifying cause of and resolving networking issues, managing and maintaining systems that run Windows 7 client, supporting mobile users. and identifying cause of and resolving security issues.

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Course Syllabus

Module 1: Installing, Upgrading, and Migrating to Windows 7

  1. Introduction To Exam 685 Windows 7 Enterprise Desktop Support Technician
  2. Introduction To Installing Upgrading And Migrating To Windows 7
  3. Windows 7 Pre-Installation Requirements
  4. Installing Windows 7-Part1
  5. Installing Windows 7-Part2
  6. Installing Windows 7-Part3
  7. Overview Of Image Based Installations-Part1
  8. Overview Of Image Based Installations-Part2
  9. Overview Of Image Based Installations-Part3
  10. Configuring Application Compatibility
  11. Chapter 1 Summary

Module 2: Configuring Disks And Device Drivers

  1. Introduction To Configuring Disks And Device Drivers
  2. Managing And Maintaining Disks-Part1
  3. Managing And Maintaining Disks-Part2
  4. Managing And Maintaining Disks-Part3
  5. Installing And Configuring Device Drivers
  6. Chapter 2 Summary

Module 3: Configuring File Access And Printers

  1. Introduction To Configuring File Access And Printers
  2. Overview Of Authentication And Authorization
  3. Managing File Access-Part1
  4. Managing File Access-Part2
  5. Managing Shared Folders-Part1
  6. Managing Shared Folders-Part2
  7. Configuring File Compression
  8. Managing Printing
  9. Chapter 3 Summary

Module 4: Indentifying And Resolving Log on Problems

  1. Introduction To Identifying And Resolving Logon Problems
  2. Understanding Authentication
  3. Managing Computer Accounts
  4. Additional Network Services-Part1
  5. Additional Network Services-Part2
  6. Troubleshooting User Properties
  7. Resolving Logon Issues
  8. Chapter 4 Summary

Module 5: Configuring Network Connectivity

  1. Introduction To Configuring Network Connectivity
  2. Configuring TCPIP Connectivity-Part1
  3. Configuring TCPIP Connectivity-Part2
  4. Configuring TCPIP Connectivity-Part3
  5. Automatic IP Address Allocation
  6. Name Resolution
  7. Wireless Networking-Part1
  8. Wireless Networking-Part2
  9. Wireless Networking-Part3
  10. Chapter 5 Summary

Module 6: Troubleshooting Network Issues

  1. Introduction To Troubleshooting Network Issues
  2. Troubleshooting Network Connectivity-Part1
  3. Troubleshooting Network Connectivity-Part2
  4. Troubleshooting Network Connectivity-Part3
  5. Troubleshooting Name Resolution-Part1
  6. Troubleshooting Name Resolution-Part2
  7. Troubleshooting Name Resolution-Part3
  8. Troubleshooting Network Printing-Part1
  9. Troubleshooting Network Printing-Part2
  10. Troubleshooting Network Printing-Part3
  11. Chapter 6 Summary

Module 7: Mobile Computing And Remote Access

  1. Introduction To Mobile Computing And Remote Access
  2. Configuring Mobile Computer And Device Settings
  3. Using Remote Control Tools
  4. Configuring And Troubleshooting Remote Access-Part1
  5. Configuring And Troubleshooting Remote Access-Part2
  6. Configuring And Troubleshooting Remote Access-Part3
  7. Configuring And Troubleshooting Remote Access-Part4
  8. Configuring Branch Cache Managing Computer Accounts
  9. Chapter 7 Summary

Module 8: Securing Windows 7 Desktops

  1. Introduction To Securing Windows 7 Desktops
  2. Overview Of Security Management-Part1
  3. Overview Of Security Management-Part2
  4. Overview Of Security Management-Part3
  5. User Account Control
  6. Application Restrictions-Part1
  7. Application Restrictions-Part2
  8. Configuring The Windows Firewall-Part1
  9. Configuring The Windows Firewall-Part2
  10. Configuring The Windows Firewall-Part3
  11. Configuring The Windows Firewall-Part4
  12. Securing And Troubleshooting Internet Explorer-Part1
  13. Securing And Troubleshooting Internet Explorer-Part2
  14. Securing And Troubleshooting Internet Explorer-Part3
  15. Chapter 8 Summary

Module 9: Optimizing And Troubleshooting Performance And Reliabilty

  1. Introduction To Optimizing And Troubleshooting Performance And Reliability
  2. Overview Of Performance And Reliability Tools-Part1
  3. Overview Of Performance And Reliability Tools-Part2
  4. Optimizing Performance-Part1
  5. Optimizing Performance-Part2
  6. Dealing With Hardware Failure
  7. Chapter 9 Summary

Module 10: Maintaining Windows 7 Desktops

  1. Introduction To Maintaining Windows 7 Desktops
  2. Troubleshooting Utilities-Part1
  3. Troubleshooting Utilities-Part2
  4. Troubleshooting Utilities-Part3
  5. Troubleshooting Utilities-Part4
  6. Backing Up And Restoring Data
  7. Using System Restore
  8. Configuring Windows Update
  9. Chapter 10 Summary
  10. Conclusion

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