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Microsoft 70-685 Pro: Windows 7, Enterprise Desktop Support Technician

Course Description

14.20 Hours

96 Videos

This course covers the following topics in order to prepare students for the Microsoft 70-685 Pro: Windows 7, Enterprise Desktop Support Technician exam: Identifying cause of and resolving desktop application issues, identifying cause of and resolving networking issues, managing and maintaining systems that run Windows 7 client, supporting mobile users. and identifying cause of and resolving security issues.

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Course Syllabus

Module 1: Installing, Upgrading, and Migrating to Windows 7

  1. Introduction To Exam 685 Windows 7 Enterprise Desktop Support Technician
  2. Introduction To Installing Upgrading And Migrating To Windows 7
  3. Windows 7 Pre-Installation Requirements
  4. Installing Windows 7-Part1
  5. Installing Windows 7-Part2
  6. Installing Windows 7-Part3
  7. Overview Of Image Based Installations-Part1
  8. Overview Of Image Based Installations-Part2
  9. Overview Of Image Based Installations-Part3
  10. Configuring Application Compatibility
  11. Chapter 1 Summary

Module 2: Configuring Disks And Device Drivers

  1. Introduction To Configuring Disks And Device Drivers
  2. Managing And Maintaining Disks-Part1
  3. Managing And Maintaining Disks-Part2
  4. Managing And Maintaining Disks-Part3
  5. Installing And Configuring Device Drivers
  6. Chapter 2 Summary

Module 3: Configuring File Access And Printers

  1. Introduction To Configuring File Access And Printers
  2. Overview Of Authentication And Authorization
  3. Managing File Access-Part1
  4. Managing File Access-Part2
  5. Managing Shared Folders-Part1
  6. Managing Shared Folders-Part2
  7. Configuring File Compression
  8. Managing Printing
  9. Chapter 3 Summary

Module 4: Indentifying And Resolving Log on Problems

  1. Introduction To Identifying And Resolving Logon Problems
  2. Understanding Authentication
  3. Managing Computer Accounts
  4. Additional Network Services-Part1
  5. Additional Network Services-Part2
  6. Troubleshooting User Properties
  7. Resolving Logon Issues
  8. Chapter 4 Summary

Module 5: Configuring Network Connectivity

  1. Introduction To Configuring Network Connectivity
  2. Configuring TCPIP Connectivity-Part1
  3. Configuring TCPIP Connectivity-Part2
  4. Configuring TCPIP Connectivity-Part3
  5. Automatic IP Address Allocation
  6. Name Resolution
  7. Wireless Networking-Part1
  8. Wireless Networking-Part2
  9. Wireless Networking-Part3
  10. Chapter 5 Summary

Module 6: Troubleshooting Network Issues

  1. Introduction To Troubleshooting Network Issues
  2. Troubleshooting Network Connectivity-Part1
  3. Troubleshooting Network Connectivity-Part2
  4. Troubleshooting Network Connectivity-Part3
  5. Troubleshooting Name Resolution-Part1
  6. Troubleshooting Name Resolution-Part2
  7. Troubleshooting Name Resolution-Part3
  8. Troubleshooting Network Printing-Part1
  9. Troubleshooting Network Printing-Part2
  10. Troubleshooting Network Printing-Part3
  11. Chapter 6 Summary

Module 7: Mobile Computing And Remote Access

  1. Introduction To Mobile Computing And Remote Access
  2. Configuring Mobile Computer And Device Settings
  3. Using Remote Control Tools
  4. Configuring And Troubleshooting Remote Access-Part1
  5. Configuring And Troubleshooting Remote Access-Part2
  6. Configuring And Troubleshooting Remote Access-Part3
  7. Configuring And Troubleshooting Remote Access-Part4
  8. Configuring Branch Cache Managing Computer Accounts
  9. Chapter 7 Summary

Module 8: Securing Windows 7 Desktops

  1. Introduction To Securing Windows 7 Desktops
  2. Overview Of Security Management-Part1
  3. Overview Of Security Management-Part2
  4. Overview Of Security Management-Part3
  5. User Account Control
  6. Application Restrictions-Part1
  7. Application Restrictions-Part2
  8. Configuring The Windows Firewall-Part1
  9. Configuring The Windows Firewall-Part2
  10. Configuring The Windows Firewall-Part3
  11. Configuring The Windows Firewall-Part4
  12. Securing And Troubleshooting Internet Explorer-Part1
  13. Securing And Troubleshooting Internet Explorer-Part2
  14. Securing And Troubleshooting Internet Explorer-Part3
  15. Chapter 8 Summary

Module 9: Optimizing And Troubleshooting Performance And Reliabilty

  1. Introduction To Optimizing And Troubleshooting Performance And Reliability
  2. Overview Of Performance And Reliability Tools-Part1
  3. Overview Of Performance And Reliability Tools-Part2
  4. Optimizing Performance-Part1
  5. Optimizing Performance-Part2
  6. Dealing With Hardware Failure
  7. Chapter 9 Summary

Module 10: Maintaining Windows 7 Desktops

  1. Introduction To Maintaining Windows 7 Desktops
  2. Troubleshooting Utilities-Part1
  3. Troubleshooting Utilities-Part2
  4. Troubleshooting Utilities-Part3
  5. Troubleshooting Utilities-Part4
  6. Backing Up And Restoring Data
  7. Using System Restore
  8. Configuring Windows Update
  9. Chapter 10 Summary
  10. Conclusion

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Frequently Asked Questions

How does online education work on a day-to-day basis?
Instructional methods, course requirements, and learning technologies can vary significantly from one online program to the next, but the vast bulk of them use a learning management system (LMS) to deliver lectures and materials, monitor student progress, assess comprehension, and accept student work. LMS providers design these platforms to accommodate a multitude of instructor needs and preferences.
Is online education as effective as face-to-face instruction?
Online education may seem relatively new, but years of research suggests it can be just as effective as traditional coursework, and often more so. According to a U.S. Department of Education analysis of more than 1,000 learning studies, online students tend to outperform classroom-based students across most disciplines and demographics. Another major review published the same year found that online students had the advantage 70 percent of the time, a gap authors projected would only widen as programs and technologies evolve.
Do employers accept online degrees?
All new learning innovations are met with some degree of scrutiny, but skepticism subsides as methods become more mainstream. Such is the case for online learning. Studies indicate employers who are familiar with online degrees tend to view them more favorably, and more employers are acquainted with them than ever before. The majority of colleges now offer online degrees, including most public, not-for-profit, and Ivy League universities. Online learning is also increasingly prevalent in the workplace as more companies invest in web-based employee training and development programs.
Is online education more conducive to cheating?
The concern that online students cheat more than traditional students is perhaps misplaced. When researchers at Marshall University conducted a study to measure the prevalence of cheating in online and classroom-based courses, they concluded, “Somewhat surprisingly, the results showed higher rates of academic dishonesty in live courses.” The authors suggest the social familiarity of students in a classroom setting may lessen their sense of moral obligation.
How do I know if online education is right for me?
Choosing the right course takes time and careful research no matter how one intends to study. Learning styles, goals, and programs always vary, but students considering online courses must consider technical skills, ability to self-motivate, and other factors specific to the medium. Online course demos and trials can also be helpful.
What technical skills do online students need?
Our platform typically designed to be as user-friendly as possible: intuitive controls, clear instructions, and tutorials guide students through new tasks. However, students still need basic computer skills to access and navigate these programs. These skills include: using a keyboard and a mouse; running computer programs; using the Internet; sending and receiving email; using word processing programs; and using forums and other collaborative tools. Most online programs publish such requirements on their websites. If not, an admissions adviser can help.
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