ITIL® Intermediate SO Certification Training
ITIL® Intermediate SO Certification TrainingThis ITIL® Intermediate Service Operation (SO) training course is one of the key qualifications within ITIL Service Lifecycle training and proves your ability to enable responsive, stable, and repeatable IT service delivery. The ITIL framework sets internationally recognized benchmarks for IT professionals.
Course OverviewProfessionals involved in the management of IT service operations will benefit from the ITIL Intermediate SO certification. This SO training course focuses on IT governance, risks, budgets, and strategic assets. You will gain service operation expertise during the strategy, design, and transition phases as you get prepared for the ITIL SO exam.
EligibilityThe target group for the ITIL Intermediate SO Certificate includes, but is not limited to, Chief Information Officers (CIOs), Chief Technology Officers (CTOs), IT managers and supervisory staff, team leaders, service designers, IT architects, IT planners, IT consultants, IT audit managers, and IT security managers.
Pre-requisitesTo be eligible for taking the ITIL Intermediate SO examination, the candidate should take the training with an accredited training organization. Basic IT literacy and approximately two years of IT experience are highly desirable. Applicants should hold the ITIL Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications). Candidates should complete at least 21 hours of personal study by reviewing the syllabus and the ITIL Service Operation publication in preparation for the examination (specifically Chapter 2: Service Management as a Practice).
Learning Unit 00 – Introductory Lesson
Learning Unit 01 – Introduction to Service Operation
Learning Unit 02 – Service Operation Principles
Learning unit 03 – Service Operation Processes
Learning Unit 04 – Common Service Operation Activities
Learning Unit 05 – Organizing for Service Operation
Learning Unit 06 – Technology Considerations
Learning Unit 07 – Implementation of Service Operation
Learning Unit 08 – Challenges, Critical Success Factors and Risks
Learning unit 09 – Summary, case studies, exam preparation and directed
You Will Get Certification After Completetion This Course.
Online Self Learning Videos
Optional Live Virtual Class
Blended Learning Approach
Real Labs, ebooks and articles
Gamification of learning
Full access 24x7
Tests, assesments and Projects
Certificate of completion
Upgraded Course Additions
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Frequently Asked Questions
How does online education work on a day-to-day basis?
Instructional methods, course requirements, and learning technologies can vary significantly from one online program to the next, but the vast bulk of them use a learning management system (LMS) to deliver lectures and materials, monitor student progress, assess comprehension, and accept student work. LMS providers design these platforms to accommodate a multitude of instructor needs and preferences.
Is online education as effective as face-to-face instruction?
Online education may seem relatively new, but years of research suggests it can be just as effective as traditional coursework, and often more so. According to a U.S. Department of Education analysis of more than 1,000 learning studies, online students tend to outperform classroom-based students across most disciplines and demographics. Another major review published the same year found that online students had the advantage 70 percent of the time, a gap authors projected would only widen as programs and technologies evolve.
Do employers accept online degrees?
All new learning innovations are met with some degree of scrutiny, but skepticism subsides as methods become more mainstream. Such is the case for online learning. Studies indicate employers who are familiar with online degrees tend to view them more favorably, and more employers are acquainted with them than ever before. The majority of colleges now offer online degrees, including most public, not-for-profit, and Ivy League universities. Online learning is also increasingly prevalent in the workplace as more companies invest in web-based employee training and development programs.
Is online education more conducive to cheating?
The concern that online students cheat more than traditional students is perhaps misplaced. When researchers at Marshall University conducted a study to measure the prevalence of cheating in online and classroom-based courses, they concluded, “Somewhat surprisingly, the results showed higher rates of academic dishonesty in live courses.” The authors suggest the social familiarity of students in a classroom setting may lessen their sense of moral obligation.
How do I know if online education is right for me?
Choosing the right course takes time and careful research no matter how one intends to study. Learning styles, goals, and programs always vary, but students considering online courses must consider technical skills, ability to self-motivate, and other factors specific to the medium. Online course demos and trials can also be helpful.
What technical skills do online students need?
Our platform typically designed to be as user-friendly as possible: intuitive controls, clear instructions, and tutorials guide students through new tasks. However, students still need basic computer skills to access and navigate these programs. These skills include: using a keyboard and a mouse; running computer programs; using the Internet; sending and receiving email; using word processing programs; and using forums and other collaborative tools. Most online programs publish such requirements on their websites. If not, an admissions adviser can help.