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ITIL® 4 Strategist: Direct, Plan, and Improve

Course Description

ITIL® 4 Strategist: Direct, Plan, and Improve

Learn the practical skills needed to create a ‘learning and improving’ IT organization with a reliable and effective strategic direction. The ITIL® 4 Strategist (Direct, Plan, and Improve) training will help you understand the impact of Agile and Lean work processes and how they can be leveraged to an organization’s advantage.

Course Overview

You will learn how to use practical, strategic methods to plan and deliver continual improvement with the necessary agility from this ITIL 4 Strategist course. The ITIL Strategist certification training is relevant to both the ITIL Managing Professional and Strategic Leader streams, as planning and continual improvement are universal capabilities.


This DPI ITIL Strategist course is aimed at IT leaders and managers at all organizational levels who are pursuing either the ITIL Managing Professional (MP) or ITIL Strategic Leader (SL) designation or those involved in shaping IT direction and strategy. The ITIL Strategist certification also well-suited for professionals continuing their journey in IT service management, ITSM managers, ITSM practitioners managing IT-enabled products and services, those responsible for the end-to-end delivery of IT-enabled products and services, and existing ITIL qualification holders wishing to expand their knowledge.


To be eligible for this ITIL Strategist training, applicants should have:

Passed the ITIL 4 Foundation examination


Attended an accredited training course for this module

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Course Syllabus

Lesson 01 – Course Introduction

1.01 ITIL 4 Strategist Direct Plan and Improve

Lesson 02 – Key Concepts of DPI

2.01 Key Concepts of Direct, Plan, and Improve (DPI)
2.02 Direction
2.03 Policies and Guidelines
2.04 Risks and Controls
2.05 Planning
2.06 Improvement
2.07 Governance,Compliance,and Management
2.08 Applying the Guiding Principles
2.09 Operational Model
2.10 Value,Outcomes,Costs,and Risks
2.11 Key Takeaways
Knowledge Check

Lesson 03 – Key Principles and Methods of Direction and Planning

3.01 Key Principles and Methods of Direction and Planning
3.02 Strategy and Cascading Goals and Requirements
3.03 Define Effective Policies,Controls, and Guidelines
3.04 Effective Controls
3.05 Effective Guidelines
3.06 Decision Making at the Right Level
3.07 Key Takeaways
Knowledge Check

Lesson 04 – Governance, Risk, and Compliance

4.01 Governance,Risk, and Compliance
4.02 Structures and Methods for Decision Making
4.03 Governance of Service Provider
4.04 Role of Risk Management
4.05 Key Takeaways
Knowledge Check

Lesson 05 – Continual Improvement

5.01 Continual Improvement
5.02 Continual Improvement Culture
5.03 Continual Improvement in Organization
5.04 The Continual Improvement Model
5.05 Step One What Is the Vision?
5.06 Step Two Where Are We Now?
5.07 Step Three Where Do We Want to Be?
5.08 Step Four How Do We Get There?
5.09 Creating an Action Plan
5.10 Step Five Take Action?
5.11 Step Six Did We Get There?
5.12 Step Seven How Do We Keep the Momentum Going?
5.13 Measurement and Reporting in Continual Improvement
5.14 Assessments
5.15 Gap Analysis
5.16 SWOT Analysis
5.17 Change Readiness Analysis
5.18 Customer or User Satisfaction Analysis
5.19 SLA Achievement Analysis
5.20 Benchmarking
5.21 Maturity Assessment
5.22 Business Case
5.23 Building a Business Case
5.24 Communicating and Advocating for a Business Case
5.25 Key Takeaways
Knowledge Check

Lesson 06 – Communication and Organizational Change Management

6.01 Communication and Organizational Change Management
6.02 Communications Principles
6.03 Communication Is a Two-Way Process
6.04 We Communicate All the Time
6.05 Timing and Frequency Matter
6.06 No Single Method of Communication Works for Everyone
6.07 The Message Is in the Medium
6.08 Communication Methods and Media
6.09 Examples of Communication Methods
6.10 Defining and Establishing Feedback Channels
6.11 Identifying and Communicating with Stakeholders
6.12 Stakeholder Mapping
6.13 Understanding Stakeholders
6.14 Basics of Organizational Change Management (OCM)
6.15 Essentials for Successful Improvement
6.16 OCM Throughout Direction, Planning, and Improvement
6.17 Establishing Effective Interfaces across the Value Chain
6.18 Key Takeaways
Knowledge Check

Lesson 07 – Measurement and Reporting

7.01 Measurement and Reporting
7.02 Basics of Measurement and Reporting
7.03 Key Concepts of Measurement and Reporting
7.04 Defining and Using Measurement and Reporting
7.05 Reasons for Measuring
7.06 Types of Measurement
7.07 Relationship between Measurement and Behavior
7.08 Measurement Cascades and Hierarchies
7.09 Balanced Scorecard
7.10 Success Factors and KPIs
7.11 Key Takeaways
Knowledge Check

Lesson 08 – Value Streams and Practices

8.01 Value Streams and Practices
8.02 Value Stream Mapping
8.03 Developing a Value Stream Map
8.04 Types of Waste
8.05 Increasing the Detail in Value Stream Maps
8.06 Measurement and the Four Dimensions
8.07 Measurement of Partners and Suppliers
8.08 Measurement of Value Stream and Processes
8.09 Process Metrics
8.10 Value Stream and Processes in the SVS
8.11 Relationship between Value Streams and Practices
8.12 Relationship between Value Streams and Processes
8.13 Designing a Workflow
8.14 Workflow Metrics
8.15 Key Takeaways
Knowledge Check


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You Will Get Certification After Completetion This Course.

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Frequently Asked Questions

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Instructional methods, course requirements, and learning technologies can vary significantly from one online program to the next, but the vast bulk of them use a learning management system (LMS) to deliver lectures and materials, monitor student progress, assess comprehension, and accept student work. LMS providers design these platforms to accommodate a multitude of instructor needs and preferences.
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Online education may seem relatively new, but years of research suggests it can be just as effective as traditional coursework, and often more so. According to a U.S. Department of Education analysis of more than 1,000 learning studies, online students tend to outperform classroom-based students across most disciplines and demographics. Another major review published the same year found that online students had the advantage 70 percent of the time, a gap authors projected would only widen as programs and technologies evolve.
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The concern that online students cheat more than traditional students is perhaps misplaced. When researchers at Marshall University conducted a study to measure the prevalence of cheating in online and classroom-based courses, they concluded, “Somewhat surprisingly, the results showed higher rates of academic dishonesty in live courses.” The authors suggest the social familiarity of students in a classroom setting may lessen their sense of moral obligation.
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