New members: get your first 7 days of ITTutorPro Premium for free! Join for free

ITIL 4 Specialist: Create, Deliver and Support

Course Description

ITIL 4 Specialist: Create, Deliver and Support

Learn how to create, deliver, and support IT-enabled products and services with the ITIL® 4 CDS Specialist certification. This ITIL 4 specialist training will help you understand service performance, service quality, and improvement, including relevant methods and tools.

Course Overview

This course teaches you how to integrate different value streams and activities to create, deliver and support IT-enabled products and services. This includes the ‘core’ service management activities in the ITIL framework and the ‘creation’ of services covered by ITIL 4. The ITIL 4 CDS Specialist certification follows an exam.

Eligibility

IT service managers pursuing the ITIL Managing Professional (MP) designation or who operate IT-enabled services would benefit from this course. The ITIL Specialist certification is best suited for professionals continuing their journey in IT service management, ITSM managers, ITSM practitioners managing IT-enabled products and services, those responsible for the end-to-end delivery of IT-enabled products and services, and existing ITIL qualification holders wishing to expand their knowledge.

Pre-requisites

To be eligible for this ITIL Specialist training, applicants should have:

Passed the ITIL 4 Foundation examination

AND

Attended an accredited training course for this module

Share on:

Course Syllabus

Lesson 01 – Course Introduction

1.01 ITIL 4 Specialist

Lesson 02 – Service Value System to Create, Deliver, and Support Services

2.01 Service Value System to Create Deliver and Support Services
2.02 Organizational Structure
2.03 Differences in Organizational Structure
2.04 Roles and Competencies
2.05 Professional IT and service management skills and competencies
2.06 Professional ITSM Skills and Competencies Examples
2.07 Generalist or T-Shaped Models
2.08 Developing a broad set of competencies
2.09 Workforce Planning and Management
2.10 Employee Satisfaction Management
2.11 Results-Based Measuring and Reporting
2.12 Performance Measures
2.13 Team Culture and Differences
2.14 Importance of Cultural Fit
2.15 Team Collaboration and Integration
2.16 Guidelines for a Positive Team Culture
2.17 Continual Improvement Culture
2.18 Collaborative Culture
2.19 Algorithmic and Heuristic Tasks
2.20 Servant Leadership
2.21 Customer-Oriented Mindset
2.22 Customer Orientation
2.23 Customer-Oriented Strategy
2.24 The Value of Positive Communication
2.25 Principles of Communication
2.26 Integration and Data Sharing
2.27 Integration Approaches
2.28 Reporting and Advanced Analytics
2.29 Big Data
2.30 Collaboration and Workflow
2.31 Robotic Process Automation (RPA)
2.32 RPA Technologies
2.33 Artificial Intelligence AI
2.34 Machine Learning
2.35 CI/CD
2.36 Goals and Value Measurement
2.37 Aligning CI/CD with ITIL
2.38 The Value of an Effective Information Model
2.39 Automation of Service Management
2.40 Key Takeaways
Knowledge Check

Lesson 03 – Value Streams to Create, Deliver, and Support

3.01 Value Streams to Create, Deliver, and Support Services
3.02 ITIL Service Value Streams
3.03 Value Streams and Organizations
3.04 Value Stream Considerations – Part One
3.05 Value Stream Considerations – Part Two
3.06 Value Stream Considerations – Part Three
3.07 Designing a Service Value Stream
3.08 Describing a Step of the Value Stream
3.09 Value Stream Mapping
3.10 Key Metrics for Analyzing a Value Stream
3.11 Designing a Value Stream Using Little’s Law
3.12 Value Stream Models
3.13 Development of a New Service
3.14 Six Key Steps of Journey from Demand
3.15 Acknowledge and Document the Service Requirements
3.16 Decide Whether to Invest in the New Service
3.17 Design and Architect the New Service to Meet Customer Requirements
3.18 Obtain or Build within the Service Value Chain
3.19 Deploy Service Components in Preparation for Launch
3.20 Release New Service to Customers and Users
3.21 Upgrade and Restore a Live Service
3.22 Seven Key Steps of Journey from Demand to Value
3.23 Acknowledge and Register the User Query
3.24 Investigate the Query
3.25 Obtain a Fix from the Specialist Team
3.26 Deploy the Fix
3.27 Verify That the Incident Has Been Resolved
3.28 Request Feedback from the User
3.29 Identify Opportunities to Improve the Overall System
3.30 Using Value Streams to Define a Minimum Viable Practice
3.31 Key Takeaways
Knowledge Check

Lesson 04 – Create, Deliver, and Support Services

4.01 Create Deliver and Support Services
4.02 Managing Queues
4.03 Prioritization
4.04 How to Prioritize Work
4.05 Techniques to Prioritize Work – Part One
4.06 Techniques to Prioritize Work – Part Two
4.07 Swarming
4.08 Challenges of Swarming
4.09 Shift-Left Approach
4.10 Build vs. Buy Considerations
4.11 Defining Requirements for Service Components
4.12 Selecting a Suitable Vendor
4.13 Sourcing Models and Options
4.14 Types of Sourcing Models
4.15 Service Integration and Management
4.16 Service Integration and Management Considerations
4.17 Key Takeaways
Knowledge Check

$695.00

  • Vast selection of courses and labs Access
  • Unlimited access from all devices
  • Learn from industry expert instructors
  • Assessment quizzes and monitor progress
  • Vast selection of courses and labs Access
  • Blended Learning with Virtual Classes
  • Access to new courses every quarter
  • 100% satisfaction guarantee

You Will Get Certification After Completetion This Course.

Instructor Led Lectures
All IT Tutor Pro Formerly It Nuggets Courses replicate a live class experience with an instructor on screen delivering the course’s theories and concepts.These lectures are pre-recorded and available to the user 24/7. They can be repeated, rewound, fast forwarded.
Visual Demonstrations, Educational Games & Flashcards
IT Tutor Pro Formerly It Nuggets recognizes that all students do not learn alike and different delivery mediums are needed in order to achieve success for a large student base. With that in mind, we delivery our content in a variety of different ways to ensure that students stay engaged and productive throughout their courses.
Mobile Optimization & Progress Tracking
Our courses are optimized for all mobile devices allowing students to learn on the go whenever they have free time. Students can access their courses from anywhere and their progress is completely tracked and recorded.
Practice Quizzes And Exams
IT Tutor Pro Formerly It Nuggets Online’s custom practice exams prepare you for your exams differently and more effectively than the traditional exam preps on the market. Students will have practice quizzes after each module to ensure you are confident on the topic you are learning.
World Class Learning Management System
IT Tutor Pro Formerly It Nuggets provides the next generation learning management system (LMS). An experience that combines the feature set of traditional Learning Management Systems with advanced functionality designed to make learning management easy and online learning engaging from the user’s perspective.

Frequently Asked Questions

How does online education work on a day-to-day basis?
Instructional methods, course requirements, and learning technologies can vary significantly from one online program to the next, but the vast bulk of them use a learning management system (LMS) to deliver lectures and materials, monitor student progress, assess comprehension, and accept student work. LMS providers design these platforms to accommodate a multitude of instructor needs and preferences.
Is online education as effective as face-to-face instruction?
Online education may seem relatively new, but years of research suggests it can be just as effective as traditional coursework, and often more so. According to a U.S. Department of Education analysis of more than 1,000 learning studies, online students tend to outperform classroom-based students across most disciplines and demographics. Another major review published the same year found that online students had the advantage 70 percent of the time, a gap authors projected would only widen as programs and technologies evolve.
Do employers accept online degrees?
All new learning innovations are met with some degree of scrutiny, but skepticism subsides as methods become more mainstream. Such is the case for online learning. Studies indicate employers who are familiar with online degrees tend to view them more favorably, and more employers are acquainted with them than ever before. The majority of colleges now offer online degrees, including most public, not-for-profit, and Ivy League universities. Online learning is also increasingly prevalent in the workplace as more companies invest in web-based employee training and development programs.
Is online education more conducive to cheating?
The concern that online students cheat more than traditional students is perhaps misplaced. When researchers at Marshall University conducted a study to measure the prevalence of cheating in online and classroom-based courses, they concluded, “Somewhat surprisingly, the results showed higher rates of academic dishonesty in live courses.” The authors suggest the social familiarity of students in a classroom setting may lessen their sense of moral obligation.
How do I know if online education is right for me?
Choosing the right course takes time and careful research no matter how one intends to study. Learning styles, goals, and programs always vary, but students considering online courses must consider technical skills, ability to self-motivate, and other factors specific to the medium. Online course demos and trials can also be helpful.
What technical skills do online students need?
Our platform typically designed to be as user-friendly as possible: intuitive controls, clear instructions, and tutorials guide students through new tasks. However, students still need basic computer skills to access and navigate these programs. These skills include: using a keyboard and a mouse; running computer programs; using the Internet; sending and receiving email; using word processing programs; and using forums and other collaborative tools. Most online programs publish such requirements on their websites. If not, an admissions adviser can help.
preloader