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ITIL® 4 Foundation Certification Training Course

Course Description

This ITIL certification introduces learners to ITIL 4, the newest version of the ITIL exam, to understand and improve an IT-enabled enterprise. This ITIL V4 certification course will help you understand the concepts, languages, best practices, and processes utilized in the ITIL 4 lifecycle.

ITIL Certification Course Overview

This ITIL foundation course provides you with a firm understanding of the ITIL 4 framework, core concepts and terminologies of ITIL service lifecycle. By the end of this ITIL certification, you will understand how ITIL evolved to adopt modern technologies and operational processes as well as the necessary concepts in a service management framework.

ITIL Training Key Features

  • 100% Money Back Guarantee
  • 19 PDUs for self-paced learning
  • 22 PDUs for online classroom flexi pass offered
  • 30 chapter-end quizzes and 2 industry case studies
  • Four simulation exams
  • Exam voucher included

Skills Covered

  • ITIL key concepts
  • ITIL central principles
  • ITIL process models
  • Service level management
  • Customer experience improvements
  • ITSM efficiency
  • 15 ITIL best practices


The ITIL certification is a requirement for people who want to understand the concept of ITIL frameworks and enhance the quality of IT Service Management. ITIL certified professionals can earn up to 40-percent more than their non-certified peers.

ITIL Course Curriculum


This ITIL V4 certification training course is best suited for IT executives, IT architects, operations managers, IT audit managers, IT planners and consultants, database administrators, ITSM trainers, service delivery professionals, quality analysts, application management and development teams, and IT managers. Obtaining the ITIL V4 foundation certification is available to both seasoned IT professionals and those fresh in their IT career.


To take the ITIL 4 Foundation Certification exam, no prerequisite is required.

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Course Syllabus

Course Content

ITIL® 4 Foundation

Lesson 01 – Course Introduction08:02

  • 1.01 Course Introduction08:02

Lesson 02 – Key Concepts of Service Management18:01

  • 2.01 Key Concepts of Service Management00:31
  • 2.02 Service Management01:39
  • 2.03 Stakeholders of Service Management01:25
  • 2.04 Service Consumer Roles02:22
  • 2.05 Products and Services00:44
  • 2.06 Service Offerings01:56
  • 2.07 Service Relationships02:31
  • 2.08 Value Outcomes, Costs, and Risks Service Relationships02:17
  • 2.09 Risks01:38
  • 2.10 Utility and Warranty01:51
  • 2.11 Key Takeaways01:07
  • Knowledge Check

Lesson 03 – Four Dimensions of Service Management22:27

  • 3.01 Four Dimensions of Service Management00:31
  • 3.02 Dimensions of Service Management01:21
  • 3.03 Organizations and People02:33
  • 3.04 Information and Technology03:10
  • 3.05 Information and Technology Regulations00:47
  • 3.06 Selecting the Right Technology01:19
  • 3.07 Factors Influencing Technology01:07
  • 3.08 Cloud Computing01:20
  • 3.09 Partners and Suppliers01:40
  • 3.10 Organization Strategy02:12
  • 3.11 Value Streams and Processes02:12
  • 3.12 Processes01:04
  • 3.13 Factors Affecting Service Providers02:29
  • 3.14 Key Takeaways00:42
  • Knowledge Check

Lesson 04 – The ITIL Service Value System30:08

  • 4.01 The ITIL Service Value System00:31
  • 4.02 Service Value System01:53
  • 4.03 Components of SVS00:59
  • 4.04 Organizational Silos02:27
  • 4.05 ITIL Guiding Principles01:26
  • 4.06 Focus on Value01:58
  • 4.07 Applying the Principle – Focus on Value01:14
  • 4.08 Start Where You Are01:55
  • 4.09 Applying the Principle – Start Where You Area01:23
  • 4.10 Progress Iteratively with Feedback01:48
  • 4.11 Applying the Principle – Progress Iteratively with Feedback00:59
  • 4.12 Collaborate and Promote Visibility02:00
  • 4.13 Applying the Principle – Collaborate and Promote Visibility01:02
  • 4.14 Think and Work Holistically00:29
  • 4.15 Applying the Principle – Think and Work Holistically01:17
  • 4.16 Keep It Simple and Practical00:46
  • 4.17 Applying the Principle – Keep It Simple and Practical01:08
  • 4.18 Optimize and Automate01:49
  • 4.19 Applying the Principle – Optimize and Automate01:41
  • 4.20 Principle Interaction02:48
  • 4.21 Key Takeaways00:35
  • knowledge Check

Lesson 05 – The Service Value Chain12:39

  • 5.01 The Service Value Chain00:35
  • 5.02 The Service Value Chain Overview01:07
  • 5.03 Plan Activity01:15
  • 5.04 Improve Activity01:09
  • 5.05 Engage Activity02:02
  • 5.06 Design and Transition Activity01:14
  • 5.07 Obtain or Build Activity01:23
  • 5.08 Deliver and Support Activity01:22
    5.09 Service Value Streams01:11
  • 5.10 Key Takeaways01:21
  • Knowledge Check

Lesson 06 – ITIL Management Practices52:03

  • 6.01 ITIL Management Practices00:42
  • 6.02 Continual Improvement02:55
  • 6.03 Information Security Management02:50
  • 6.04 Relationship Management02:29
  • 6.05 Supplier Management04:15
  • 6.06 Supplier Management Activities02:16
  • 6.07 Change Enablement03:08
  • 6.08 Incident Management02:23
  • 6.09 IT Asset Management03:22
  • 6.10 IT Asset Management Activities02:16
  • 6.11 Monitoring and Event Management02:24
  • 6.12 Problem Management03:52
  • 6.13 Release Management02:28
  • 6.14 Service Configuration Management02:30
  • 6.15 Service Desk03:33
  • 6.16 Service Level Management03:21
  • 6.17 Service Request Management03:11
  • 6.18 Deployment Management02:32
  • 6.19 ITIL Terms00:53
  • 6.20 Key Takeaways00:43
  • Knowledge Check


  • Vast selection of courses and labs Access
  • Unlimited access from all devices
  • Learn from industry expert instructors
  • Assessment quizzes and monitor progress
  • Vast selection of courses and labs Access
  • Blended Learning with Virtual Classes
  • Access to new courses every quarter
  • 100% satisfaction guarantee

You Will Get Certification After Completetion This Course.

Instructor Led Lectures
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Visual Demonstrations, Educational Games & Flashcards
IT Tutor Pro Formerly It Nuggets recognizes that all students do not learn alike and different delivery mediums are needed in order to achieve success for a large student base. With that in mind, we delivery our content in a variety of different ways to ensure that students stay engaged and productive throughout their courses.
Mobile Optimization & Progress Tracking
Our courses are optimized for all mobile devices allowing students to learn on the go whenever they have free time. Students can access their courses from anywhere and their progress is completely tracked and recorded.
Practice Quizzes And Exams
IT Tutor Pro Formerly It Nuggets Online’s custom practice exams prepare you for your exams differently and more effectively than the traditional exam preps on the market. Students will have practice quizzes after each module to ensure you are confident on the topic you are learning.
World Class Learning Management System
IT Tutor Pro Formerly It Nuggets provides the next generation learning management system (LMS). An experience that combines the feature set of traditional Learning Management Systems with advanced functionality designed to make learning management easy and online learning engaging from the user’s perspective.

Frequently Asked Questions

How does online education work on a day-to-day basis?
Instructional methods, course requirements, and learning technologies can vary significantly from one online program to the next, but the vast bulk of them use a learning management system (LMS) to deliver lectures and materials, monitor student progress, assess comprehension, and accept student work. LMS providers design these platforms to accommodate a multitude of instructor needs and preferences.
Is online education as effective as face-to-face instruction?
Online education may seem relatively new, but years of research suggests it can be just as effective as traditional coursework, and often more so. According to a U.S. Department of Education analysis of more than 1,000 learning studies, online students tend to outperform classroom-based students across most disciplines and demographics. Another major review published the same year found that online students had the advantage 70 percent of the time, a gap authors projected would only widen as programs and technologies evolve.
Do employers accept online degrees?
All new learning innovations are met with some degree of scrutiny, but skepticism subsides as methods become more mainstream. Such is the case for online learning. Studies indicate employers who are familiar with online degrees tend to view them more favorably, and more employers are acquainted with them than ever before. The majority of colleges now offer online degrees, including most public, not-for-profit, and Ivy League universities. Online learning is also increasingly prevalent in the workplace as more companies invest in web-based employee training and development programs.
Is online education more conducive to cheating?
The concern that online students cheat more than traditional students is perhaps misplaced. When researchers at Marshall University conducted a study to measure the prevalence of cheating in online and classroom-based courses, they concluded, “Somewhat surprisingly, the results showed higher rates of academic dishonesty in live courses.” The authors suggest the social familiarity of students in a classroom setting may lessen their sense of moral obligation.
How do I know if online education is right for me?
Choosing the right course takes time and careful research no matter how one intends to study. Learning styles, goals, and programs always vary, but students considering online courses must consider technical skills, ability to self-motivate, and other factors specific to the medium. Online course demos and trials can also be helpful.
What technical skills do online students need?
Our platform typically designed to be as user-friendly as possible: intuitive controls, clear instructions, and tutorials guide students through new tasks. However, students still need basic computer skills to access and navigate these programs. These skills include: using a keyboard and a mouse; running computer programs; using the Internet; sending and receiving email; using word processing programs; and using forums and other collaborative tools. Most online programs publish such requirements on their websites. If not, an admissions adviser can help.