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CompTIA Systems Support Specialist (CSSS)

342 Video
67 Hours
600 Test Questions

Closed Caption

Certificate

Dedicated Tutors

CompTIA Systems Support Specialist (CSSS)

Course Highlights

Closed Caption

Certificate

Dedicated Tutors

67 Hours
342 Video

CompTIA Systems Support Specialist (CSSS)

Course Description

67 Hours

342 Video

The CompTIA CSSS is a stackable certification by CompTIA. It is designed for IT professionals with 0 to 2 years of experience. The ITU Certification Path for the CompTIA CSSS certification consists of the learning materials to allow you to study for and pass the CompTIA A+ and CompTIA Linux+ exams. Completing this path and passing the three exams means you end up with two CompTIA certifications and are designated a CompTIA Systems Support Specialist (CSSS). The two courses contained in this path are:

  • CompTIA A+ 220-1001 (Core 1) and 220-1002 (Core 2)
  • CompTIA Linux+*

About The Exams for CompTIA CSSS

For the CompTIA A+ certification, you must pass two exams. The current exams for CompTIA A+ are:

  • 220-1001 (Core 1)
  • 220-1002 (Core 2)

For CompTIA Linux+ certification, you are required to pass one exam:

  • XK0-004*

Important Note: The current CompTIA Linux+ courses provided by ITU do not cover the newly updated exam provided by CompTIA. We do not currently recommend using our CompTIA Linux+ courses to meet exam objectives, but they still provide valuable learning resources for those seeking entry-level Linux administration skills.

Upon successfully passing the applicable exams provided by CompTIA, you will earn the CSSS certification badge.

For more information on CompTIA Stackable Certifications, visit the CompTIA website. Pricing charged by CompTIA varies by exam. For details on current pricing, visit CompTIA Pricing on their website.

Course Syllabus

About The Exams for CompTIA CSSS

  1. For the CompTIA A+ certification, you must pass two exams. The current exams for CompTIA A+ are:
  2. 220-1001 (Core 1)
  3. 220-1002 (Core 2)
  4. For CompTIA Linux+ certification, you are required to pass one exam:
  5. XK0-004*
  6. Important Note: The current CompTIA Linux+ courses provided by ITU do not cover the newly updated exam provided by CompTIA. Using our CompTIA Linux+ courses for the intent of meeting exam objectives is not currently recommended but remains a valuable learning resource for learning entry-level Linux administration.
  7. Upon successfully passing the applicable exams provided by CompTIA, you will earn the CSSS certification badge.
  8. For more information on CompTIA Stackable Certifications, visit the CompTIA website. Pricing charged by CompTIA varies by exam. For details on current pricing, visit CompTIA Pricing on their website.

Earners of the CompTIA Systems Support Specialist (CSSS) certification are systems support specialists responsible for all aspects of help desk support and technical assistance. These specialists have demonstrated the ability to address a variety of user issues, including troubleshooting software, hardware and networks.A systems support specialist is responsible for all aspects of help desk support and technical assistance, addressing a variety of user issues, including troubleshooting software, hardware and networks.

On this accelerated 10-day CompTIA Systems Support Specialist (CSSS) course, you’ll learn how to configure and support operating systems and learn basic hardware, software, and networking skills necessary to function in an entry-level Linux role.

Combining theory and practice from official CompTIA A+ and Linux+ curriculum, your expert instructor will take you through the fundamentals of virtualisation, cloud computing, software troubleshooting and security. You’ll also cover all the major Linux distributions (Red Hat, Caldera, SuSE, Debian, TurboLinux, Slackware, etc.)

Immersing you through our unique Lecture | Lab | Review learning methodology, you’ll get a minimum of 12 hours quality training per day.

At the end of the course you will be able to:

  1. Work at the Unix command line
  2. Perform easy maintenance tasks: help out users, add users to a larger system, backup & restore, shutdown & reboot
  3. Install and configure a work station (incl. X) and connect it to the LAN, or a stand-alone PC via modem to the Internet.
  4. Demonstrate excellent verbal and written communication skills in customer service.
  5. Set up and install common peripheral devices to a laptop/PC or secure a basic wireless network.
  6. Demonstrate the use of an operating system software and applications software.
  7. Demonstrate the use of office productivity software, Microsoft Word, Excel, PowerPoint, and Access.
  8. Demonstrate to troubleshoot Microsoft Windows OS, mobile OS problems and resolve PC security and application issues.
  9. Demonstrate to troubleshoot and maintain desktops, laptops, and mobile devices.
  10. Demonstrate to install, configure, upgrade, maintain, support, and troubleshoot computer hardware related to motherboards, RAM, CPUs, hard drives, and power.
  11. Demonstrate to install, configure, upgrade, and maintain, support, and troubleshoot an operating system and application software.
  12. Demonstrate to use appropriate Microsoft command-line tools, Microsoft Windows Control Panel utilities, operating system features and tools.
  13. Apply best practices in a troubleshooting methodology to resolve problems.
  14. Create, log, and resolve trouble tickets using help desk issue tracking software.
  15. Establish priority and determine the severity of issues.
  16. Configure Microsoft Windows networking on a client/desktop.
  17. Demonstrate knowledge of managing Microsoft Active Directory users and groups.
  18. Demonstrate to add users and reset user account passwords.
  19. Install common networking hardware devices, and configure them in a basic wired/wireless SOHO network.
  20. Apply security best practices to secure a workstation from threats and malware on SOHO wireless and wired networks.
  21. Demonstrate to perform disk imaging and image deployment.

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Frequently Asked Questions

Instructional methods, course requirements, and learning technologies can vary significantly from one online program to the next, but the vast bulk of them use a learning management system (LMS) to deliver lectures and materials, monitor student progress, assess comprehension, and accept student work. LMS providers design these platforms to accommodate a multitude of instructor needs and preferences.

Online education may seem relatively new, but years of research suggests it can be just as effective as traditional coursework, and often more so. According to a U.S. Department of Education analysis of more than 1,000 learning studies, online students tend to outperform classroom-based students across most disciplines and demographics. Another major review published the same year found that online students had the advantage 70 percent of the time, a gap authors projected would only widen as programs and technologies evolve.

All new learning innovations are met with some degree of scrutiny, but skepticism subsides as methods become more mainstream. Such is the case for online learning. Studies indicate employers who are familiar with online degrees tend to view them more favorably, and more employers are acquainted with them than ever before. The majority of colleges now offer online degrees, including most public, not-for-profit, and Ivy League universities. Online learning is also increasingly prevalent in the workplace as more companies invest in web-based employee training and development programs.

The concern that online students cheat more than traditional students is perhaps misplaced. When researchers at Marshall University conducted a study to measure the prevalence of cheating in online and classroom-based courses, they concluded, “Somewhat surprisingly, the results showed higher rates of academic dishonesty in live courses.” The authors suggest the social familiarity of students in a classroom setting may lessen their sense of moral obligation.

Choosing the right course takes time and careful research no matter how one intends to study. Learning styles, goals, and programs always vary, but students considering online courses must consider technical skills, ability to self-motivate, and other factors specific to the medium. Online course demos and trials can also be helpful.
Our platform is typically designed to be as user-friendly as possible: intuitive controls, clear instructions, and tutorials guide students through new tasks. However, students still need basic computer skills to access and navigate these programs. These skills include: using a keyboard and a mouse; running computer programs; using the Internet; sending and receiving email; using word processing programs; and using forums and other collaborative tools. Most online programs publish such requirements on their websites. If not, an admissions adviser can help.

Frequently Asked Questions

Instructional methods, course requirements, and learning technologies can vary significantly from one online program to the next, but the vast bulk of them use a learning management system (LMS) to deliver lectures and materials, monitor student progress, assess comprehension, and accept student work. LMS providers design these platforms to accommodate a multitude of instructor needs and preferences.

Online education may seem relatively new, but years of research suggests it can be just as effective as traditional coursework, and often more so. According to a U.S. Department of Education analysis of more than 1,000 learning studies, online students tend to outperform classroom-based students across most disciplines and demographics. Another major review published the same year found that online students had the advantage 70 percent of the time, a gap authors projected would only widen as programs and technologies evolve.

All new learning innovations are met with some degree of scrutiny, but skepticism subsides as methods become more mainstream. Such is the case for online learning. Studies indicate employers who are familiar with online degrees tend to view them more favorably, and more employers are acquainted with them than ever before. The majority of colleges now offer online degrees, including most public, not-for-profit, and Ivy League universities. Online learning is also increasingly prevalent in the workplace as more companies invest in web-based employee training and development programs.

The concern that online students cheat more than traditional students is perhaps misplaced. When researchers at Marshall University conducted a study to measure the prevalence of cheating in online and classroom-based courses, they concluded, “Somewhat surprisingly, the results showed higher rates of academic dishonesty in live courses.” The authors suggest the social familiarity of students in a classroom setting may lessen their sense of moral obligation.

Choosing the right course takes time and careful research no matter how one intends to study. Learning styles, goals, and programs always vary, but students considering online courses must consider technical skills, ability to self-motivate, and other factors specific to the medium. Online course demos and trials can also be helpful.
Our platform is typically designed to be as user-friendly as possible: intuitive controls, clear instructions, and tutorials guide students through new tasks. However, students still need basic computer skills to access and navigate these programs. These skills include: using a keyboard and a mouse; running computer programs; using the Internet; sending and receiving email; using word processing programs; and using forums and other collaborative tools. Most online programs publish such requirements on their websites. If not, an admissions adviser can help.

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Description

The CompTIA CSSS is a stackable certification by CompTIA. It is designed for IT professionals with 0 to 2 years of experience. The ITU Certification Path for the CompTIA CSSS certification consists of the learning materials to allow you to study for and pass the CompTIA A+ and CompTIA Linux+ exams. Completing this path and passing the three exams means you end up with two CompTIA certifications and are designated a CompTIA Systems Support Specialist (CSSS). The two courses contained in this path are:

  • CompTIA A+ 220-1001 (Core 1) and 220-1002 (Core 2)
  • CompTIA Linux+*

About The Exams for CompTIA CSSS

For the CompTIA A+ certification, you must pass two exams. The current exams for CompTIA A+ are:

  • 220-1001 (Core 1)
  • 220-1002 (Core 2)

For CompTIA Linux+ certification, you are required to pass one exam:

  • XK0-004*

Important Note: The current CompTIA Linux+ courses provided by ITU do not cover the newly updated exam provided by CompTIA. We do not currently recommend using our CompTIA Linux+ courses to meet exam objectives, but they still provide valuable learning resources for those seeking entry-level Linux administration skills.

Upon successfully passing the applicable exams provided by CompTIA, you will earn the CSSS certification badge.

For more information on CompTIA Stackable Certifications, visit the CompTIA website. Pricing charged by CompTIA varies by exam. For details on current pricing, visit CompTIA Pricing on their website.

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