Customer Service Training Essentials

CUSTOMER SERVICE TRAINING ESSENTIALS

COLLECTION OVERVIEW

Let’s face it. Most businesses today have competition. Customers are spoiled for choice and can pick and choose based on a number of factors. So, how do you stand out from the crowd and get more eyes (and hearts) on you?

The answer is customer service. And this Customer Service Collection is made up of 10 foundational courses to get your teams thinking about what customer service is, why it’s so important, and how you can provide better and more consistent service across your company.

Starring a series of animated characters taking on leading and supporting roles from the Marvel Universe and Jane Austen novels, these courses in Customer Service Essentials will educate, inspire, and stick with your team long after they’ve hit the complete button.

Ideal for anyone who is starting a career in a customer-facing role and needs to quickly build essential knowledge.

Maintaining Customer Service Across Channels

Learn how to maintain the quality of customer service across different channels (be it, social media, email, telephone or face-to-face).

The Importance of Brand

This course shows how matching customer service to your brand values makes an impact on the quality of service across your company.

Critical Observation

This course covers how to read a person’s behavior and assess situations accurately to build better customer relationships.

Customer Loyalty

Does your team need help to create and maintain customer loyalty to your brand or business? This course will show them how.

Effective Problem Solving

Problem solving is a crucial skill. Topics in this course include: how to communicate, manage expectations and offer solutions.

Handling Complaints Gracefully

Want to know how your teams can deal with complaints and improve customer service simultaneously? This course will show them how.

Cross-Selling and Upselling

This course covers how to choose appropriate methods of cross-selling or upselling to keep both business and the customer happy.

Managing Customer Expectations

This course will teach your teams how to manage customer expectations to ensure a seamless and satisfying customer experience.

Technology

Tech on its own won’t change your customer service. Only the right technology can. This course covers how to make that choice.

Going Beyond Customer Service

To offer the best customer service, you have to go above and beyond the usual. This course covers how your teams can do that.