CUSTOMER SERVICE APPLIED
COLLECTION OVERVIEW
No matter what your business makes or sells, providing a pleasant customer service experience is one of the most important parts of keeping clients around. And that means that your customer service reps need to be properly trained to handle even the most difficult situations.
This collection of courses covers topics such as using the right language, nurturing customer relationships, maintaining composure, and more. In addition to the new knowledge your people will gain, these courses will also help them improve their communication, emotional intelligence, and problem-solving skills.
Best of all, each course takes no more than 15 minutes to complete, which means your people can get back to taking care of your customers in no time.
Researching Your Prospect
Learn about the importance of researching your prospects when working in sales, and how a little extra knowledge can go a long way!
Do You Research
This course will teach you about the importance of market research, how it works, and how can use it to grow your business
Practicing Positivity
Learn how to interact with every customer in a positive manner, and see how positive energy can make problem-solving easier.
Achieving Clarity
If you deal with customers in any capacity, then achieving clarity in your communication is an absolute must. Learn how to with this course.
Maintaining Composure
Working in customer service can be incredibly challenging. That’s why it’s critical to maintain your composure even in difficult situations.
